Mentor Support Officer

4 weeks ago

Perth, Australia Chamber of Commerce and Industry of WA (CCIWA) Full time

Be part of a supportive organisation with a people focused culture.
- Undertake rewarding work where you assist individuals overcome career challeng
- Full-time, maximum term contract centrally located in Osborne Park

**About Apprenticeship Support Australia**
The Chamber of Commerce and Industry WA are an independent, not-for-profit organisation that has been the voice of business in WA for over a century and have been powering Apprenticeship Support Australia for over 20 years.

Apprenticeship Support Australia (ASA) are contracted by the Australian Government to deliver Australian Apprenticeship Support Network (AASN) services. Our team provides a range of free advice, information, and support to employers, trainees, and apprentices with the focus on lifting commencement and completion rates.

**About the Role**
We have a fantastic opportunity for an enthusiastic and compassionate individual to join our Mentoring team. You will assist individuals in overcoming any employment challenges that may arise and support them in completing their apprenticeship/traineeship. This role will have you out on the road meeting people and solving issues and is perfect for those with a people-centric personality.

Responsibilities include, but are not limited to:

- Undertake risk assessments of clients and make contact visits to identify complex issues early.
- Provide in-person, phone, and online mentoring support to clients to address issues arising throughout training contract.
- Set up and maintain Apprenticeship Maintenance Plans (AMPs).
- Ensure databases and AMPs are maintained accurately, compliantly and in a timely manner.
- Maintain mentoring caseloads and associated outcomes.

This role is a
**Full-time, Maximum Term Contract** ending
**30 June 2023**,
**with possible extension** pending confirmation from the Department of Education and Workplace Relations
**.**

**About you**
To be successful in this role, you will be energetic, empathetic, patient and committed to supporting and promoting the individual needs of clients while maintaining positive relationships with them.

You will also possess:

- A minimum of 12 months relevant experience working with young people or proven relevant experience.
- Ability to provide guidance to apprentices, drawing from life experience, workplace knowledge, values, and academic achievement.
- Excellent customer service skills.
- Excellent communication skills - oral and written.
- The ability to promote Australian Apprenticeships to prospective clients and represent ASA at events.
- An understanding/knowledge of apprenticeships and traineeships.
- The ability to work to and deliver on KPIs.
- A current driver’s license.

If successful in obtaining the position, you will also need to obtain:

- National Police Clearance
- Working with Children Check

**CCIWA Culture and Benefits**

**At CCIWA, **we will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career. We have an array on ongoing Learning and Development opportunities, from various training workshops to secondment opportunities and internal promotions.

We have a range of benefits to support our employees which includes:

- A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 days paid Rest and Relaxation leave between Christmas and New Year
- Excellent building facilities including a gym, tennis court and pool on site, as well as Wellness Rooms for prayer and meditation in the office
- Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program
- Flu Vaccinations and health insurance discounts
- Salary Sacrificing - CCIWA is a rebatable employer
- Active Social Club and Charity Initiative

**How to Apply**
- A cover letter (1 page max)
- An up-to-date CV/resume

Applications close

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