Mentor Support Officer

1 week ago

Perth, Western Australia Chamber Of Commerce And Industry Of WA Full time
Join a supportive organisation with a people-focused culture Part-time, permanent opportunity based in Albany Salary sacrificing options amongst a range of employee benefits

About the Opportunity
Apprenticeship Support Australia (ASA) are seeking an experienced mentor to join the team as a Mentor Support Officer. As a Mentor Support Officer, you will play a pivotal role in providing vital mentoring and support services to ASA clients. Your primary objective will be to facilitate apprenticeship completions by addressing industry, workplace, and personal issues, ensuring early identification and mitigation of challenges that may arise during the training process. Supported by team Specialists, this role will also support First Nations apprentices and Women in Male Dominated Trades, and their employers, through their apprenticeship journey.

The position offered is on a part time (0.5FTE), permanent basis located in Albany.

Key Responsibilities
The role will include a range of day-to-day tasks including:

  • Conducting risk assessments with clients to identify any potential barriers to completion.
  • Deliver in-person, phone and online mentoring support to clients, offering ongoing support and assistance throughout their training contract.
  • Develop and maintain Tailored Support Plans (TSP's).
  • Ensure accurate and timely maintenance of databases and TSP's, adhering to compliance requirements.
  • Deliver information sessions at school and community events to support and promote the value of apprenticeships, traineeships and the benefits of mentoring support.
  • Host networking events to create engagement for First Nations apprentices.
  • Collaborate with key stakeholders in job search and employment services for job seekers.


About You
To be a successful mentor you will have the following skills and experience:

  • Knowledge and awareness of issues and potential barriers to completion of Apprenticeships.
  • A minimum of 12 months relevant experience working with young people or proven relevant experience.
  • Must be able to provide Apprentices with sound guidance in drawing from life experience, workplace knowledge, values and academic achievement.
  • Excellent customer service skills.
  • Excellent communication skills – oral and written.
  • Ability to promote Australian Apprenticeships to prospective clients and represent ASA at events.
  • Understanding/knowledge of apprenticeships and traineeships.
  • Ability to work to and deliver on KPIs.
  • Drivers Licence, National Police Clearance & Working with Children Check (essential)

About ASA
Apprenticeship Support Australia (ASA) is a business unit of the Chamber of Commerce and Industry WA (CCIWA) and was formed in 1998 to deliver the Australian Apprenticeship Support Network services under a contract from the Commonwealth Government. ASA's services are focused on lifting apprenticeship commencement and completion rates through the provision of support at every stage of the training cycle. More information about ASA can be found here

About CCIWA
CCIWA is an independent, not-for-profit organisation that has been the voice of business for more than 130 years. With more than 7,400 members from across all regions and industries, our mission is to make it easier to do business in this state and ensure that WA is a place where businesses of all shapes and sizes can succeed. We want this State to be the best place to live and do business.


CCIWA Culture and Benefits
At CCIWA, we will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.

We have a range of benefits to support our employees which includes:

  • A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 day paid Rest and Relaxation leave between Christmas and New Year
  • Excellent building facilities
  • Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program
  • Salary Sacrificing - CCIWA is a rebatable employer
  • Active Social Club and Charity Initiative

Find out more about our fantastic culture here

Our Commitment to Diversity & Inclusion
We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.

CCIWA is proud to be an Inclusive Employer for with Diversity Council Australia.

How to apply
To apply, click on the "Apply Now" icon on Seek or apply directly through our website
For your application to be considered, you should include:

  • A cover letter
  • Current CV

Applications close COB Friday 21 June 2024, and short-listing for this position will commence immediately.

If you have any further questions, please contact the People Team at

The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past and present.

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