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Mentor Support Officer
3 months ago
- Undertake rewarding work where you assist individuals overcome career challeng
- Fulltime, maximum term contract centrally located in Osborne Park
About Apprenticeship Support Australia
The Chamber of Commerce and Industry WA are an independent, not-for-profit organisation that has been the voice of business in WA for over a century and have been powering Apprenticeship Support Australia for over 20 years.
Apprenticeship Support Australia (ASA) are contracted by the Australian Government to deliver Australian Apprenticeship Support Network (AASN) services.Our team provides a range of free advice, information, and support to employers, trainees, and apprentices with the focus on lifting commencement and completion rates.
About the Role
We have a fantastic opportunity for an enthusiastic and compassionate individual to join our Mentoring team. You will assist individuals in overcoming any employment challenges that may arise and support them in completing their apprenticeship/traineeship.
This role will have you out on the road meeting people and solving issues and is perfect for those with a people-centric personality.
Responsibilities include, but are not limited to:
- Undertake risk assessments of clients and make contact visits to identify complex issues early.
- Provide inperson, phone, and online mentoring support to clients to address issues arising throughout training contract.
- Set up and maintain Apprenticeship Management Plans (AMPs).
- Ensure databases and AMPs are maintained accurately, compliantly and in a timely manner.
- Maintain mentoring caseloads and associated outcomes.
This role is a
Full-time, Maximum Term Contract ending
30 June 2023,
with possible extension pending confirmation from the Department of Education, Skills and Employment
.
About you
To be successful in this role, you will be energetic, empathetic, patient and committed to supporting and promoting the individual needs of clients while maintaining positive relationships with them.
You will also possess:
- A minimum of 12 months relevant experience working with young people or proven relevant experience.
- Ability to provide guidance to apprentices, drawing from life experience, workplace knowledge, values, and academic achievement.
- Excellent customer service skills.
- Excellent communication skills oral and written.
- The ability to promote Australian Apprenticeships to prospective clients and represent ASA at events.
- An understanding/knowledge of apprenticeships and traineeships.
- The ability to work to and deliver on KPIs.
- A current driver's license
- National Police Clearance
- Working with Children Check
CCIWA Culture and Benefits
At CCIWA, we will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career. We have an array on ongoing Learning and Development opportunities, from various training workshops to secondment opportunities and internal promotions.
We have a range of benefits to support our employees which includes:
- A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 day paid Rest and Relaxation leave between Christmas and New Year
- Excellent building facilities including a gym, tennis court and pool on site, as well as Wellness Rooms for prayer and meditation in the office
- Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program
- Flu Vaccinations and health insurance discounts
Salary Sacrificing
- CCIWA is a rebatable employer
- Active Social Club and Charity Initiative
How to Apply
- A cover letter (1 page max)
- An uptodate CV/resume
