Customer Resolutions Specialist

3 months ago

Parramatta, Australia Pepper Full time

**Who We Are**

At Pepper, we’re focused on helping people succeed. Whether that be buying a family home, dream car, developing professionally or growing their business. Pepper has grown to become one of Australia’s largest non-bank lenders and has been recognised as Australia’s Best Specialist lender over the last 9 years.

**The Role**

The purpose of the Customer Solutions - Case Officer is to ensure the appropriate administration of disputes and document custody is ensured whilst providing an exemplary level of customer service in line with Pepper guidelines.
- To ensure disputes are recorded as required by legislation and that the departments involved are kept up to date during the dispute process.
- Ensure Customer Solutions inbox, inbound and mail enquiries are attended in a timely manner.
- Ensure the prompt and accurate recording/archiving of disputes and resolution efforts.
- Ensure that potential risks are promptly reported to the appropriate authority.
- Ensure that all internal and external relationships are maintained at high standards whilst exhibiting a high level of customer service.

**About you**
- Experience within a contact centre/customer solutions environment
- Outstanding customer service with an innate ability to build relationships and negotiate meaningful solutions
- Experience within risk identification
- Strong written and verbal communication skills

The way we work together is just as important as your experience. We work by our values and it’s brought us success. The values that underpin all that we do are:
**Can Do** - We think outside of the box and leverage the power of teamwork to deliver,
**Balanced** - We set our customers up for success, producing win-win outcomes that are both human **and** profitable, and
**Real** - We respect people and keep it honest.

If you think this is an environment you can thrive in, we want to work with you.

**Our Benefits**

We’re committed to making Pepper a great place to work and supporting you. We will offer you a values-based and diverse environment, a leadership team that supports and inspires you to strive for success and a culture that rewards and recognises strong performance and potential. We continuously search for ways to make Pepper a place for everyone:

- We believe in a life outside of work, enjoy work-life balance with our hybrid working model.
- We love to recognise each other for their efforts through our Spice Rewards Program.
- Access to a free gym membership with our partners.
- Great people know great people, so refer your network to the business and receive a $2000 referral bonus
- Parental leave entitlements that provide you with options and flexibility
- Purchased leave, novated leasing, staff loan rates and more
- Pepper is proud of our inclusive and diverse workplace that we have built over the last 21 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values._

**Work Locations**: Parramatta Level 5, 18 Smith Street Parramatta 2150

**Job**: Customer Service Operations

**Status**: Permanent Full-time

**Closing Date**: Ongoing

  • Customer Claims Resolution Specialist

    2 weeks ago

    Parramatta Park, Queensland, Australia people2people Full time

    Job SummaryWe are seeking a highly skilled Customer Claims Resolution Specialist to join our team. In this role, you will be responsible for verifying customer incentives and collaborating with internal and external stakeholders to resolve queries.About the RoleCommunicate with customers and sales teams regarding claim-related issues.Review and finalise...

  • Dispute Resolution Specialist

    3 weeks ago

    Parramatta, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee- Permanent full-time role- Locations: Melbourne VIC and Parramatta NSW (preferred), Brisbane QLD, Adelaide SA. The Opportunity This is an exciting opportunity for an experienced senior insurance professional to join our highly supportive and dynamic Customer Relations and Advocacy team -...

  • Dispute Resolution Specialist

    6 months ago

    Parramatta, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee - **Permanent full-time role**: - **Locations: Adelaide, Brisbane, Melbourne, Newcastle / Parramatta** **The opportunity** This is an exciting opportunity for an experienced senior insurance professional to join our highly supportive and dynamic Customer Relations and Advocacy team -...

  • Dispute Resolution Specialist

    6 months ago

    Parramatta, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee- Permanent full-time role- Locations: Adelaide, Brisbane, Melbourne, Newcastle / Parramatta The opportunity This is an exciting opportunity for an experienced senior insurance professional to join our highly supportive and dynamic Customer Relations and Advocacy team - reporting into the Senior...

  • Dispute Resolution Specialist

    6 months ago

    Parramatta, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee- Location: Parramatta or Newcastle- 12-month fixed term contract with full-time hours The opportunity An exciting opportunity has become available for a Dispute Resolution Specialist to join our thriving Customer Relations and Advocacy team. Reporting to the Senior Manager, Internal Review, the...

  • Dispute Resolution Specialist

    2 months ago

    Parramatta, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee- Location: Parramatta (preferred), Newcastle, or Lismore NSW, or Adelaide SA- Permanent full-time role The opportunity An exciting opportunity has become available for a Dispute Resolution Specialist to join our thriving Customer Relations and Advocacy team. Reporting to the Senior Manager,...

  • Dispute Resolution Specialist

    6 months ago

    Parramatta, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee- Location: Parramatta- - Permanent full-time role- The opportunity- This role will see you exercising a wide range of skills as part of QBE’s dispute resolution process with our customers at the forefront of our mind. You will be joining a collaborative team where you will manage a portfolio of...

  • Dispute Resolution Specialist

    6 months ago

    Parramatta, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee - **Location: Parramatta**: - **Permanent full-time role** **The opportunity** This role will see you exercising a wide range of skills as part of QBE's dispute resolution process with our customers at the forefront of our mind. You will be joining a collaborative team where you will manage a...

  • Senior Claims Resolution Specialist

    2 weeks ago

    Parramatta Park, Queensland, Australia people2people Full time

    Are you an experienced claims administrator looking for a challenging role where you can utilise your skills to make a real difference? We have an exciting opportunity for a Senior Claims Resolution Specialist to join our team in Australia, New Zealand, or the United Kingdom.About the Role:We are seeking a highly skilled and motivated individual to take on...

  • Customer Solutions Specialist

    2 weeks ago

    Parramatta Park, Queensland, Australia Pepper Financial Services Group Full time

    About the RoleAt Pepper Financial Services Group, we are seeking a highly skilled and experienced Customer Solutions Specialist to join our team based in Parramatta. This exciting opportunity will see you play a key role in ensuring the appropriate administration of disputes and providing an exceptional level of customer service.The primary purpose of this...

  • Superannuation Complaints Resolution Specialist

    4 weeks ago

    Parramatta, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Complaints Resolution Specialist

    2 weeks ago

    Parramatta Park, Queensland, Australia Link Group Full time

    Job DescriptionThis is a secondment role ending on 1 DEC 2025. OverviewWe are seeking an experienced professional to join our team as a Complaints Resolution Specialist. In this role, you will be responsible for providing a robust and transparent complaints process that will improve member experience and enable mutually satisfactory outcomes.The successful...

  • Claims Administrator

    2 weeks ago

    Parramatta Park, Queensland, Australia people2people Full time

    Job OverviewWe are seeking a highly skilled Claims Administrator to join our team as an Incentive Resolution Specialist. In this role, you will be responsible for verifying incentives and collaborating with internal and external stakeholders to resolve queries.About the RoleYou will communicate with customers and sales teams to address all claim-related...

  • Claims Resolution Specialist

    4 days ago

    Parramatta Park, Queensland, Australia people2people Full time

    Are you passionate about delivering exceptional customer experiences and resolving claims efficiently?We are seeking a skilled Claims Administrator to join our team at Samsung Electronics. As a Claims Administrator, you will be responsible for verifying incentives and collaborating with internal and external stakeholders to resolve queries.About the RoleThe...

  • Customer Service Advocate

    2 weeks ago

    Parramatta Park, Queensland, Australia Pepper Financial Services Group Full time

    OverviewWe are seeking a highly skilled Customer Service Advocate to join our team at Pepper Financial Services Group. As a key member of our customer solutions team, you will play a vital role in ensuring the effective administration of disputes and providing exceptional customer service.About the RoleThis is an exciting opportunity for a seasoned contact...

  • Customer Banking Specialist

    5 months ago

    Parramatta, Australia Hatch Full time

    ** This role is at Commonwealth Bank (not for Hatch)** Hatch is supporting Commonwealth Bank to find a great Customer Banking Specialist - Parramatta to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Commonwealth...

  • Complaints Resolution Specialist

    1 week ago

    Parramatta Park, Queensland, Australia Link Group Full time

    Job Description:This is a secondment role with Link Group, a leading provider of administration and advisory services to superannuation funds and retirement villages. The role will end on 1 DEC 2025.The Complaints Officer will provide a robust and transparent complaints process that improves member experience and enables mutually satisfactory...

  • Customer Solutions Specialist

    11 hours ago

    Parramatta Park, Queensland, Australia Pepper Financial Services Group Full time

    Job OverviewThis is an exciting opportunity to join Pepper Financial Services Group as a Customer Solutions Specialist, based in our Parramatta office.About the RoleThe primary purpose of this role is to ensure the effective administration of disputes and document custody while delivering exceptional customer service in line with Pepper's guidelines.Minimise...

  • Customer Value Specialist

    5 days ago

    Parramatta Park, Queensland, Australia Dental Corporation Full time

    We are seeking a highly skilled Customer Value Specialist to join our team at Bupa in Parramatta. This is an exciting opportunity to make a real difference in the lives of our customers by providing exceptional health solutions and claim resolutions.About the RoleThis is not a conventional retail store opportunity. You will be surrounded by supportive...

  • Claims Resolution Coordinator

    3 days ago

    Parramatta Park, Queensland, Australia people2people Full time

    We are seeking an experienced Claims Administrator to join our team. In this role, you will be responsible for verifying incentives and collaborating with internal and external stakeholders to resolve queries.About the Role:You will communicate with customers and sales teams for all claim-related issues, ensuring timely resolution and excellent customer...