Service Manager

2 months ago

Parramatta, Australia Terry Shields Toyota Full time

Our current Service Manager is making a sea change So we are making this an opportunity to take our already successful Toyota Service team to the next level. We want to find someone experienced in a Service Manager or Assistant Service Manager role who has a desire for continuous improvement and positive change. We need someone to lead our Toyota Service team into the future of EVs and AI; train the next generation of Technicians using state of the art Toyota service technology and lead the way in providing service and standards of excellence to retain, increase and impress our customer base. Curious?

**Your day will include.**
- Leading & managing an established team of 38 Toyota Service employees: 4 Service Advisors, 4 Service/Retention staff, a Warranty Clerk, a Workshop Controller & a Workshop Manager and an enviable team of technicians, apprentices & drivers. We are the “go to” workshop for Toyota transmissions in NSW.
- Reporting to the GM of Operations, analysing data and processes to maximise sales and satisfaction, maintain high efficiency levels, minimise costs and ensure equipment, technology and processes are efficient, safe and future-focussed.
- Ensuring compliance with WH&S, environmental and other regulations and protect the profile of safety in the workshop to maintain zero incidents.
- Being accountable for the performance of the Service team and their activities, customer satisfaction and achieving KPI and manufacturer targets.
- Leading and developing the team to create employee support, succession and satisfaction while ensuring Toyota training attendance is regular and compliant.
- Trouble-shooting Service & Workshop problems with the team to achieve great customer outcomes.

**Your experience will include**
- Previous experience as either a Service Manager or Assistant Service Manager/2IC within the automotive industry, preferably at a Toyota Service centre.
- Excellence in customer service and satisfaction, working in a high-volume Service Centre with a strong understanding of consumer laws and best practice and a proven ability to problem solve under pressure.
- Informed and demonstrated people management capabilities including strong understanding of employment laws and a desire to motivate and develop from within.
- Effective management of manufacturer and vendor relationships
- Demonstrated understanding of workshop processes, risk mitigation and maximising efficiency and a drive for excellence in safety and outputs.
- Excellent computer skills including knowledge of TUNE preferred or other automotive DMS, Outlook and MS Office. A desire to utilise technology solutions is also important, both in the workshop and in the office.

**Why choose to work with us**
- Attractive salary, commission plan and company vehicle with onsite parking
- Work with a team of high performing managers, driven towards excellence, awards and focussed on customer and employee satisfaction
- Career advancement opportunities within a dealership with 3 sites, 2 franchises and >170 employees
- Toyota benefits including health insurance, EAP, merchandise, AFL discounts and Toyota vehicle, finance and insurance discounts.
- Access to the Toyota Centre of Excellence for cutting edge vehicle and “movement” technology and participation in piloting state of the art workshop technologies.

**WORKING AT PARRAMATTA TOYOTA**:
**Take a look at what it's like to work with us, what we stand for and the opportunities and benefits available to employees.**:
**Apprentice and Trainee Programmes**:
**Our Apprentice and Trainee Program covers our technical area, to our Sales, Service and Parts Departments.**
***
**Contact Us to make an Apprentice or Trainee enquiry.**:
**Career Development**:
**We are here to help all employees reach their full potential and build a career and future with us. We will focus on your needs for growth and development, alongside your drive and motivation, and our talent management strategy.**
***
**We will provide you with the encouragement, opportunities, and all the tools you need to succeed. The rest is up to you**:
**Employee Benefits**:
**Recognition**:
Recognition of performance is designed to recognise the great work of our employees. Great performance each and every day improves our company, provides a great customer experience, and the enhances the enjoyment of your work day. Recognition is both formal or informal and recognises both employee behaviour and performance. Both are equally important to us.

**Reward for Performance**:
Our remuneration is developed to compensate and reward great performance. It may be made up of fixed or variable remuneration that is set by legislation or the company.

When rewarding performance, the performance level and behaviours demonstrated by employees that are consistent with Toyota values are those that make up great performance.

**Experience Our Products**:
We want our employees to truly understand the innovation and performance behind the

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