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Customer Service Manager

2 months ago

Southbank, Australia Veritas Recruitment Pty Ltd Full time

**Work Type**:

- Permanent - Full Time**Work Mode**:

- Hybrid**Industry**:

- Logistics Distribution & Supply Chain**Location**:

- Southbank - Victoria**Salary**:
$110,000.00 - $110,000.00 Yearly

**Reference**:

- BH-26403**ABOUT THE COMPANY**
An Australian-owned organisation with a platform of businesses within the freight & logistics space. Drawing on an experienced leadership team, our client offers a wide range of services within the logistics space.**ABOUT THE ROLE**
The Customer Service Manager is a hands-on role covering C/S and import/export operations elements. The position is responsible for a team of 4. Mentoring a small team by linking operations, transport, accounts and agency networks to client expectations. Developing and maintaining solid relationships with key stakeholders to ensure customer satisfaction and resolution of issues.**DUTIES**
- Train, mentor and guide a team of 4 Import/Export/Customer Service staff
- Ensure clients are serviced and maintained per agreements, KPI's and SOP's.
- Provide daily status reports and troubleshoot potential issues with clients
- Work closely with internal stakeholders to ensure mínimal delays
- Maintain and service a portfolio of accounts with a key trade lanes

**SKILLS AND EXPERIENCE**
- Previous experience leading a team in Customer Service/Operations within the shipping line space
- Actively contribute to planning and review sessions for critical clients
- Ensure strong SOP and compliance measures are up-to-date and accurate
- Strong commercial outlook to assist with new client implementation
- Work closely with the Branch manager to deliver on import/export services available

**COMPANY CULTURE**
An experienced team with a strong management team in place and a wealth of experience who are willing to guide and mentor the team.**BENEFITS**
- Strong internal training and onboarding processes
- Ability to develop working closely with senior management
- CBD fringe location with onsite parking

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