Customer Service Officer

2 months ago

Belconnen, Australia Capital Region Community Services Full time

**Introduction**:
About the Customer Service Officer position
As a Customer Service Officer within CRCS Therapeutic Services, you have an important dual role at CRCS. In addition to providing high level customer service as part of the Wellbeings reception function you will also play an important role in supporting the Senior Manager with administrative functions to enable the smooth day to day running of the programs within the portfolio.
The Customer Service Officer role provides high quality advice to individuals enquiring or wishing to access services. This important role provides all aspects of the administration for the portfolio such as making bookings, taking payments, managing all of the IT system requirements, problem solving, preparing data and reporting requirements and maintaining attendance and other records. A person-centred, warm and individualised approach to each person is the essence of a CRCS Customer Service Officer.
This is a part time (30.4 hours per week) ongoing position based at Chandler Street, Belconnen.
Provides high level customer service and supports participants to understand information provided to them including prices/fees and charges, agreements. terms related to their rights and responsibilities, and the care and services provided.
Ensures that enrolments and attendance information is entered into Turnpoint in a timely manner
Provides high level general office/administration support to the team.
Ensures that Facilitators report attendance information and update case notes immediately after sessions as required
Provides high level general office/administration support to the team.
And the other duties and responsibilities mentioned in the Position Description.
**Selection Criteria for the role**:
Current First Aid and CPR Certificate (or willingness to obtain)
Certificate III in administration or working towards a qualification or extensive work experience
Demonstrated prior customer service and administration experience
Ability to use Microsoft Applications especially Teams, Outlook, Word and Excel
CRCS employees must hold a satisfactory Working with Vulnerable People registration and have this with them at all times whilst employed by CRCS.
CRCS employees are required to undertake a National Criminal History Clearance by CRCS prior to commencing and every three years thereafter as a condition of employment. Employees are required to advise CRCS of any convictions that may affect their eligibility to work or performing the inherent requirements of their position.
Current Driver’s Licence and access to a registered, comprehensively insured motor vehicle for work related purposes.
We are a supportive and inclusive workplace with excellent conditions, including:

- Discounted early education and care program Services and gym membership
- 15 days personal leave and 17.5% annual leave loading
- Access to salary packaging up to $15,900 (increase you take home pay) for living expenses and additional $2650 for Meal and Entertainment allowance
- Up to 3 additional leave days between Christmas and New Year.
- Genuine flexibility in working hours and location with support for office and/or remote working
- Commitment to supporting your professional development.
- Access to our Employee Assistance Program.

Diversity
- Aboriginal and Torres Strait Islander people
- LGBTIQ+
- Those from culturally and linguistically diverse backgrounds
- Carers
- Mature age people
- People with lived experience of disability

The organisation
Capital Region Community Services (CRCS) provides a wide range of high quality, integrated and inclusive programs and services to individuals, families, children and young people in the Belconnen and wider Capital Region. CRCS works with community members, local organisations and businesses to develop responsive programs, services and activities that support self-determination and reduce social isolation. Strong relationships with government and other community services enhance CRCS’s capacity to achieve our vision of an inclusive, connected community.
To apply

  • Customer Service Officer

    7 months ago

    Belconnen, Australia HCF Full time

    **About the Role** As a Customer Service Officer with HCF, you will provide Uncommon Care to our members. We are looking for you to bring your Human touch to this customer service role. You will partner with our members to guide them and provide them with advice so they can make the right healthcare choices for them. You will provide our members with...

  • Customer Service Officer

    1 week ago

    Belconnen, Australia HCF Full time

    **About HCF** At HCF, our purpose is to bring our human touch to healthcare. We want to be true health partners to our members. Our vision is to make healthcare understandable, affordable, high quality and member centric. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together. **About the...

  • Retail Customer Service Officer

    7 months ago

    Belconnen, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    7 months ago

    Belconnen, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Screening Officer

    7 months ago

    Belconnen, Australia MBC Recruitment Full time

    Opportunity to work at multiple sites - $55,000 per annum + superannuation - Great career growth opportunities and progression planning **Position**: Customer Screening Officer (CSO) **Start**: ASAP **Duration**: Permanent Full-Time and Part Time roles **Salary**: $55,000 per annum + superannuation **Locations**: ACT Region - Woden, Tuggeranong and...

  • Customer Service Representative

    7 months ago

    Belconnen, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Belconnen Location**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (8:00 to 11:00)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.**: - **Free Parking** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years....

  • Office Services Officer

    8 months ago

    Belconnen, Australia Australian Bureau of Statistics Full time

    salary: $78,928 - $88,655 (plus 15.4% super & allowances) - location: Brisbane and Darwin - two full-time permanent positions The Australian Bureau of Statistics (ABS) is looking to recruit two **Office Services Officers** to work in our Brisbane and Darwin offices. These are full-time permanent positions at the APS 5 classification level. **About the...

  • Barista/customer Service

    2 weeks ago

    Belconnen, Australia Chargrilld Eatery Full time

    We are looking for an experienced **Barista / Customer Service** for a corner cafe/restaurant in Belconnen. Experience is essential Monday - Friday and weekend hours available Please sent your resume and our hiring manager will contact you Salary based on experience **Salary**: $23.00 - $27.00 per hour Schedule: - 8 hour shift - Afternoon shift - Day...

  • Experienced Contact Centre

    6 days ago

    Belconnen, Australia Kip McGrath Full time

    Join a positive friendly phone-based team - 100% work from home - Fast-paced environment - A variety of tasks so you'll never be bored - Supportive and engaged team - Opportunities for growth within the company An exciting opportunity now exists for an experienced customer service staff member to join our team servicing our Kip McGrath clients. The role is...

  • Experienced Contact Centre

    7 months ago

    Belconnen, Australia Kip McGrath Full time

    Join a positive friendly phone-based team - 100% work from home - Fast-paced environment - A variety of tasks so you'll never be bored - Supportive and engaged team - Opportunities for growth within the company An exciting opportunity now exists for an experienced customer service staff member to join our remote working online team servicing our Kip McGrath...

  • Customer Service Sales

    17 hours ago

    Belconnen, Australia PTC Phone Tech & Comm Full time

    **About Us**: PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range...

  • Customer Service

    2 weeks ago

    Belconnen, Australia Kip McGrath Full time

    Are you looking for your first Team Manager opportunity??? - Join a positive friendly team - Fast-paced environment - A variety of tasks so you'll never be bored - Supportive and engaged team - Opportunities for growth within the company An exciting opportunity now exists for a hybrid customer engagement manager to join our Belconnen Kip McGrath Centre...

  • Customer Service

    2 weeks ago

    Belconnen, Australia Kip McGrath Full time

    Are you looking for your first Team Manager opportunity??? - Join a positive friendly team - Fast-paced environment - A variety of tasks so you'll never be bored - Supportive and engaged team - Opportunities for growth within the company - Permanent Full Time Role An exciting opportunity now exists for a hybrid customer engagement manager to join our...

  • Customer Service, Sales

    7 months ago

    Belconnen, Australia PTC - Phone Tech & Comm Full time

    **About Us**: PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is phone accessories and express phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range...

  • Yard Hand Customer Service Driver

    2 weeks ago

    Belconnen, Australia Kennards Hire Full time

    **Yard Hand Customer Service Driver - Permanent** **Belconnen** - ** Largest family-owned equipment hire company in ANZ + great employee benefits**: - ** Culture is our secret sauce-we care about our team mates & customers like family**: - ** Ongoing training & career development-no experience needed-street parking available**: - ** Training & career...

  • Client Service Officer

    7 months ago

    Belconnen, Australia Demant Full time

    **Who is Audika?** - #LI-TF1#LI-ON#audika_Australia- Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130...

  • Office Support Officer

    8 months ago

    Belconnen, Australia Australian Bureau of Statistics Full time

    salary: $70,166 - $78,923 (plus 15.4% super & allowances) - location: Brisbane CBD - full-time permanent position The Australian Bureau of Statistics (ABS) is looking to recruit an **Office Support Officer** to work in our Brisbane office. This is a full-time permanent position at the APS 4 classification level. **About the role** As an Office Support...

  • Customer Sales

    1 week ago

    Belconnen, Australia GPC Asia Pacific Full time

    **It Starts With the Partsand YOU!** **Repco** is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the Australian and New Zealand markets. Our brand stands for quality, expertise and knowledge. At Repco, our team members are valued and appreciated. Every day we deliver careers and experiences that are both...

  • Client Engagement Officer Act Government

    7 months ago

    Belconnen, Australia SB Recruitment Pty Ltd Full time

    **The Company..** *** Our client is a well-established Department within the ACT Government. Their team is dedicated to providing support and strengthening the broader community. They are committed to excellence as they strive to meet client outcomes and respond to individual needs. The Department is currently seeking a dynamic and driven Client Engagement...

  • Customer Sales Consultant

    3 weeks ago

    Belconnen, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...