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Service Delivery Supervisor

2 months ago

North Sydney, Australia Pacific National Full time

**North Sydney Location - rotating 12hr shifts.**:

- ** Permanent Role**:

- ** Career opportunities**

**_ Pacific National is committed to diversity in our workforce and encourages women and Aboriginal and Torres Strait Islander people to apply._**

**About the Role**

Our export supply chain planning team operate in a dynamic and fast-paced environment with the Supervisor Service Delivery playing a key role in leading the coordination and delivery of Pacific National services, ensuring they are delivered safely, efficiently and on time. This role is responsible for a 36-hour time horizon working within the Operations and Network Control team.

As the Supervisor Service Delivery, you will be expected to manage a team, providing leadership and support in a collaborative and inclusive manner.

This role has a strong emphasis on implementing business improvements, cultural change, safe working improvement, customer engagement and ensuring productive workplace practices.

In addition, the Supervisor Service Delivery responsibilities include:

- Inspiring and leading a team of safety-focused people by supervising, coordinating, and managing operational resources.
- Ensuring compliance with the relevant network access regulations and policy standards
- Developing and maintaining the knowledge, skills and attributes required of your team with a focus on coaching, mentoring, and safety.
- Commitment to efficient service delivery, cost reduction and increased utilisation of assets and labour
- Commitment to providing world's best customer service; building excellent relationships with all customers (internal and external) and identifying and developing improved business solutions for our customers.
- Development of team capability to ensure improvement opportunities are delivered.

**About You**

You will have exposure working within a fast pace, dynamic environment ideally within logistics, emergency services or network operations. You will have well-honed skills in critical thinking with the ability to review, analyse and implement service plans. An agile mindset is required allowing you to quickly change scope and work through recovery scenarios. You will have experience leading successful teams and enjoy mentoring and developing your team.

**In addition, you will have**:

- A strong safety background
- Proven strengths in problem solving and analytical ability
- Experience in building and developing a multi-faceted team with a key focus on driving a strong safety culture
- Excellent communication and influencing skills with the ability to communicate at all levels
- The ability to develop strong stakeholder relationships
- Strong negotiation skills with the ability to influence outcomes
- Background in operations control, rail, transport, or logistics will be advantageous

**The benefits**

We value diversity, inclusion, collaboration, and the contribution of each of our employees. Working for us will enable you to take ownership of your career and gain access to the following benefits:

- Opportunities for growth and career development
- Access to mentoring programs
- Flexible working arrangements
- 12 weeks paid parental leave for primary carer at full pay following 12 months of service
- Opportunity to purchase additional annual leave
- Provision of Salary Continuance Insurance
- Novated leasing and discounts on selected health insurance funds, travel, gyms, retail brands, vehicles and more.

**About us**

Pacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We operate nationally with approximately 3,500 staff in over 90+ sites across Australia.

Join us as we continue to transform our business and shape the rail freight industry, to achieve our vision of becoming Australia’s recognised leader for safe, innovative and sustainable rail freight solutions.

We are seeking applicants who share our values: Make it simple, Share more, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with, and play an important part in motivating us all to do our best work.

**Closing date**

Applications close on 13th February 2023.

**Next steps**

Are you ready to be part of our future?

To apply, please click on the 'Apply' button and follow the prompts.

**_ Home Safely Every Day - Pacific National’s top priority is getting you home to your family safely every day._**

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