Insurance Consultant Acquisition

3 weeks ago

Melbourne, Australia Bendigo & Adelaide Bank Full time

**Closing date**: 5pm, Wednesday 6th December 2023

**About the role**

The Insurance Consultant - Acquisition & Retention role is responsible for coordinating the delivery of various customer led insurance initiatives that provide solutions and service outcomes to our customers that drive growth, retention and enhance customer experience.

This is a varied, flexible and interesting role that requires someone who is able to thrive in an unstructured work environment. If you’re passionate about customer service, can positively influence stakeholders to solve problems, are curious and self-motivated then this is the job for you.

Examples of initiatives that you could be working on include documenting insurance team processes, rolling out enhancements to insurance sales/support for Retail branches, helping to deliver sales campaigns and assisting with projects to enhance IT systems.

This is a Ongoing Full-Time Hybrid role with 2 days onsite based in either in **Bendigo or Metro Melbourne**.

**As an Insurance Consultant - Acquisition & Retention, you’ll get to**:

- Coordinate the delivery of various customer led insurance initiatives that drive growth, retention and customer experience
- Providing sales development support for insurance opportunities
- Providing general insurance service to retail customers and other key customers
- Establishing and maintaining effective working relationships with key stakeholders across Bendigo and the Insurance market
- Providing phone based factual or general advice to clients, branches and branch support in all matters affecting their insurance needs

**About You**:
Ideally, you will have:

- Literacy in technology and systems in current use in the Insurance industry
- Time management and multi-tasking skills, with the ability to prioritise workload
- Demonstrable high level of Professionalism, Customer Service skills and the ability to work autonomously
- Proven sales development and communication skills
- Exposure/knowledge/experience of general insurance products (ideally underwriting or claims)
- Someone that has experience delivering initiatives/process improvements (i.e. small projects)
- Must be able to work autonomously, pro-active self-learner
- Ability to build close relationships with stakeholders/customers

We offer flexible work options that put our people first, and a hybrid model of two days in a local Head Office per week.

**About Bendigo Bank**

With over 7,000 employees, we are Australian’s most trusted retail bank, our purpose is - ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

**Our perks and benefits**:
Belong to a wonderful team of people. Know how we know they’re great to work with? They told us Great benefits, work life balance, and flexibility
- Enjoy our Corporate deals & discounts, Car and e-bike leasing options and other flexible working and additional paid and purchased leave options.
- We know the last few years have been rough, so we have partnered with **Sonder** as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

**Still in two minds?**

We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.

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