Delivery & Engagement Officer

2 weeks ago

Melbourne, Australia Department of Employment and Workplace Relations Full time

APS Level 5
- Melbourne, VIC; Bendigo, VIC
- $83,908 - $89,706

**About the Department of Employment and Workplace Relations**
We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper.

**The Role**
The Victoria office manages external service providers who deliver Employment programs throughout metropolitan Melbourne and regional Victoria as well as Skills and Apprenticeship programs across Victoria.

Reporting to an Assistant Director (EL1) team leader, State Network Delivery Officers (APS5) work within a supportive team environment with flexible working conditions. In some roles, engagement with external stakeholders occurs regularly, with site visits to provider premises around greater Melbourne and regional Victoria.

**Duties and Responsibilities**
Multiple roles may be available and depending on the position responsibilities could include:

- Managing and building relationships with internal and external stakeholders to collaboratively achieve the department's and the Government’s policy measures
- Managing Australian Government contracts with service providers who deliver employment or skills services to the Victorian community
- Researching and interpreting program guidelines and policies to provide advice and guidance to internal stakeholders and our contracted providers
- Monitoring and assessing provider performance and compliance through data analysis, file monitoring and site visits
- Drafting communications and briefs for managers, delegates and visiting executive
- Actively participating in planning, project management, decision-making and solution brokering
- Processing payments and employer incentives, maintaining data integrity and undertaking data analysis to assess provider performance
- Administrative assistance through mailbox management, research and communication with internal and external stakeholders promptly and professionally.

**How to Apply**
Applicants are required to provide up to a two-page summary (no more than 1000 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

**Please refer to the Job Information Pack for more information about the role.**

Job Information Pack Opens in new window

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