Technical Support Specialist

3 weeks ago

Sydney, Australia Property Me Full time

**Join the National Leader in Cloud Based Property Management**

PropertyMe is Australia's #1 property management platform with over 5,000 real estate agencies and 1.5 million properties on the platform.

Our high-performing Technical Support Specialist team helps drive continued massive growth year on year. An opportunity has arisen for an experienced and talented Technical Support Specialist to join our team.

**Our Story**:
PropertyMe is on a mission to build the easiest, simplest and most user-friendly property management software in the country, and we’re already halfway there

From humble beginnings in 2013, we’re a bootstrapped tech startup that had a vision of an easy to use cloud based software that can make even the toughest of rental portfolios easier to manage.

Since then, we’ve amassed 53% of the market share to become the largest and most complete cloud property management platform in Australia and New Zealand.

We now assist the real estate industry with:

- Processing over $1 billion every month
- Facilitating over 4.1 million conversations
- Coordinating over 1.1 million inspections every year.

We’ve hustled from the start, with incredible vision from the founders, we’ve managed to get to this point with no funding. The only ones investing in our future are us, and the world’s our oyster

**Your Mission:
**What You Bring**:

- Escalations from Tier 1 and T1 Pod leaders
- Customer conversations to fully understand the situation and the desired outcome
- Maintain product knowledge and ensure that you are constantly reaching to learn more
- Investigate and drill into issues by recreating client scenarios in your own PropertyMe environment.
- Keep comprehensive notes of all conversations with customers through our ticketing software (Zendesk).
- Support and embrace any new customer service initiatives introduced by PropertyMe as required.

**We would like you to
- Demonstrate experience in critical thinking and problem solving
- Experience providing an outstanding customer support

**Experience and skills
- 1-2 years technical/support experience in SAAS environments (desirable)
- Real estate/PM experience (desirable)
- Excellent communication and customer service skills
- Fast learner
- Tenacious and dedicated

**The Benefits and Perks
- A nurturing and empowering team to help you reach your full potential
- Hybrid work environment (2 days from office)
- Beautiful offices in Circular Quay
- Vibrant culture
- Regular milestone parties
- Job security working for one of Australia's leading PropTech companies

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