Incident & Problem Manager

4 months ago

Melbourne, Australia MYOB Full time

We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.

We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.

**About the Team**

Our Tech team are true heroes. They’ve taken our legacy success and transformed it into an extraordinary SaaS platform to support SME and Enterprise businesses in ways they never knew they needed. By joining the Tech team, you’ll be an integral part of building our all-in-one business management platform.

**The opportunity**

Lead, coach, and mentor teams on resolving and preventing incidents across MYOB's client-facing cloud products and internal services. Collaborate with delivery teams to improve system stability and reliability.

The freedom to experiment and innovate drives the way we resolve sophisticated problems and is the central theme to everything we do and love here.

**The role**

As part of the Reliability & Security team, you will play a vital role in supporting our important client-facing products. Your responsibilities will include leading incident management, communicating with senior management, and ensuring effective processes and tools.

**Skills and experience we'd love you to bring**
- Demonstrable experience in Incident Management or similar situational roles.
- Experience in designing and implementing better ways of working and supporting tools to enact change throughout an organisation.
- Able to work with technical and non-technical employees at all levels of the organisation.
- Outstanding problem investigation skills, able to quickly bring together the right people to resolve incidents.
- Leadership and drive, self-motivated, able to empower and lead others through trying situations.
- Approach that embraces learning, excited about new experiences and opportunities.
- A consultative approach to influence and gain adoption of your ideas and solutions.
- Ability to decipher and communicate ambiguous technical concepts in an easy-to-understand format to peers and senior management.

**Our Culture & Benefits**

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

\uD83C\uDFA5 See what it's like to work at MYOB and what we're all about.

\uD83C\uDFAF Do your best work in a flexible work environment, right down to financial assistance to set up your home office it’s called Flexperience, and it’s designed by you and your team

\uD83C\uDFAF Our partnership with Smiling Mind helps support the wellbeing of our team members and customers

\uD83C\uDFAF Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment

\uD83C\uDFAF A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more

\uD83C\uDFAF Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

\uD83C\uDFAF Access to best-in-class discounts and vouchers from leading retailers, and a lot more.

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

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