Claims Officers

2 weeks ago

Adelaide Region SA, Australia Gallagher Full time

**Your Role**

In the role of a Claims Officer you will be responsible for the delivery of a personalised, empathetic and organised claims management service to the SA community, supporting the return to work process for individuals that have experienced a workplace injury.

Working with our Return to Work Specialists, Impairment Benefit Specialists, Dispute Resolution Officers and other technical roles within the SA operations, the role is responsible for claim management functions, including providing administration support with a focus on internal and external customer service.

**You will add value to Gallagher Bassett across the following**:

- Upload all relevant data and information into Gallagher Bassett and Return to Work SA systems in a timely manner
- Providing high quality customer service by actively listening, showing empathy and recognising the needs of the worker and employer
- Receive phone claim lodgement from injured worker or employer and call secondary party to verify information within appropriate time frames
- Manage the determination of low risk (e.g. medical expenses only and Noise Induced Hearing Loss) claims
- Ensure accurate and timely data entry for determinations and payments, with a particular focus on compliance with legislation
- Educate all stakeholders on RTW process, legislative requirement, initial claims decision, formal statement requirement and advocate the mobile case management service provided where necessary
- Proactive claims management support for internal stakeholders e.g. booking appointments and referral with medical providers, drafting and issue letters to stakeholders, processing of invoices in a timely manner.

**We’re interested in hearing from people who possess**:

- Recent work experience within a customer service-based role
- Strong administration experience
- Excellent communication and interpersonal skills as well as a team player attitude
- Exceptional time management and organisation skills
- Experience working within a dynamic fast paced environment
- Previous claims management experience will be an advantage in this role as well as experience within the fields of Psychology, Allied Health or Law

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you will experience the following**:

- Staff benefits program with a wide range of discounts on offer
- Flexible work hours
- Paid parental leave
- Staff referral incentive
- Opportunities for ongoing education and development
- Service recognition awards to celebrate your contribution to the company
- Employee assistance program for yourself and your immediate family members
- The opportunity to work for a company that gives back to the community through our Gentle Bear program

**A brief overview on GB**:
Gallagher Bassett is Australia’s largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

**If this sounds interesting to you - we want to connect**

**Only people with the right to work in this country will be considered for this role.

  • Claims Officer

    3 weeks ago

    Adelaide Region SA, Australia Gallagher Full time

    **Your Role** In the role of a Claims Officer you will be responsible for the delivery of a personalised, empathetic and organised claims management service to the SA community, supporting the return to work process for individuals that have experienced a workplace injury. Working with our Return to Work Specialists, Impairment Benefit Specialists, Dispute...

  • Claims Officers

    1 week ago

    Adelaide Region SA, Australia Gallagher Full time

    Your RoleIn the role of a Claims Officer you will be responsible for the delivery of a personalised, empathetic and organised claims management service to the SA community, supporting the return to work process for individuals that have experienced a workplace injury.Working with our Return to Work Specialists, Impairment Benefit Specialists, Dispute...

  • Claims Officer

    1 week ago

    Adelaide Region SA, Australia Ensure Recruitment Full time

    Enjoy Working For This Highly Regarded Local Broker Social Team And Supportive Culture New Permanent OpportunityWhat you will enjoy about this role:Working with a highly regarded, Adelaide based broker, to support clients' claims Having contact with the internal brokers as well as direct clients to discuss claims Collating all the necessary information for...

  • Schedules and Claims Officer

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    Temporary Schedules and Claims officer role at an NDIS registered, Not-for-Profit organisation **Your new company** You will join South Australia’s largest not-for-profit, registered NDIS disability services provider. This organisation aims to empower, support, and inspire individuals living with intellectual disabilities to live independent and...

  • Claims Support Officer

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    **Your new company** **Your new role** Your new role as Claims Support Officer will include duties not limited to: - Claims processing in line with Department policy and legislation - Assist customers with relevant tasks in relation to ongoing claims such as liaising with medical providers, maintaining contact with customers and their representatives -...

  • Claims Support Officer Aps4

    1 week ago

    Adelaide Region SA, Australia WorkPac Group Full time

    Adelaide Location, 40 hoursAttractive SalaryWork with a leading government clientAbout the Role:WorkPac are seeking a Claims Support Officer to join our leading Government Client for a casual position. This position is a casual 9 month contract with the possibility for extension. The role will have a Monday to Friday Roster, 40 hours per week, based in...

  • Aps4 Claims Support Officer

    1 week ago

    Adelaide Region SA, Australia Chandler Macleod Full time

    Applications close by 10am Thursday 1st of June 2023.Mandatory: Australian Citizenship required to work within Federal GovernmentOur Federal Government client is seeking to engage in APS4 Claims Support Officer for a 9 month assignment in the Adelaide CBD.We administer legislation, including:- _ Veterans' Entitlements Act 1986_ _(VEA)- _ Defence Service...

  • Junior Administrator/ Trainee Claims Officer

    2 weeks ago

    Adelaide Region SA, Australia Ensure Recruitment Full time

    Join A Highly Supportive Team - Full Training In Processes and Procedures and Complex Claims - Future Career Growth **What you will enjoy about this role**: - Initially managing motor and home, then moving onto more complex commercial property, liability claims - Managing claims workflow from lodgement through to settlement - Taking calls regarding claims,...

  • Claims Executive

    2 months ago

    Adelaide Region SA, Australia Ensure Recruitment Full time

    Established Local Broker, Part Of A Larger Group - Support For Growth And Development - Adelaide Office - Some WFH Flex **What you will love about the role**: - Responsible for covering all risks, motor, commercial and domestic property, business interruption, liability, engineering/machinery breakdown, and deterioration of stock - Working within a broker...

  • Claims Executive

    1 week ago

    Adelaide Region SA, Australia Kennedy Reid Full time

    Work for a reputable organisation managing a mixed portfolio of GI claims High performing team based in Adelaide, 5000 CBD office. Fantastic team culture and a competitive salary.The CompanyMy client is a well-established and reputable Insurance Brokerage. The company has been recognised for their fantastic culture and high performing team. Focused on...

  • Claims Specialist

    4 weeks ago

    Adelaide Region SA, Australia Suncorp Group Full time

    We have an exciting permanent opportunity for a Claims Specialist to join our Terri Scheer & Landlord Claims team in Adelaide! Our Terri Scheer brand is one of the market leaders in Landlord Insurance. Suncorp Group is looking for a vibrant, passionate and customer focused individual to join our Claims team on a permanent basis. We are a driven team that...

  • Aps5 Claims and Payments Integrity Officer

    2 weeks ago

    Adelaide Region SA, Australia DFP Recruitment Services Full time

    **Job description**: Our client is currently seeking an APS5 Claims and Payments Integrity Officer to join the team within a Federal Government Agency based in the Adelaide CBD. The Claims and Payments Integrity Team is responsible for implementing detective and preventative measures that will reduce claims and payments error and improve compliance through...

  • Claims Officer

    1 week ago

    Greater Adelaide SA, Australia Suncorp Group Full time

    Do you possess strong customer service experience and looking a fast-paced varied role? If so, this exciting 12-month opportunity in our Commercial Property Claims team could be your next career move. Enjoy the benefits of a working in a hybrid way between home and office during non-onboarding training periodsAs a Commercial Property Claims Officer, you will...

  • Claims Executive

    1 week ago

    Adelaide Region SA, Australia Ensure Recruitment Full time

    Established Local Broker, Part Of A Larger Group Support For Growth And Development Adelaide Office Some WFH FlexWhat you will love about the role:Responsible for covering all risks, motor, commercial and domestic property, business interruption, liability, engineering/machinery breakdown, and deterioration of stock Working within a broker environment...

  • Aps5 Claims and Payments Integrity Officer

    1 week ago

    Adelaide Region SA, Australia DFP Recruitment Services Full time

    Job description: Our client is currently seeking an APS5 Claims and Payments Integrity Officer to join the team within a Federal Government Agency based in the Adelaide CBD.The Claims and Payments Integrity Team is responsible for implementing detective and preventative measures that will reduce claims and payments error and improve compliance through...

  • Aps6 Project Officer

    3 weeks ago

    Adelaide Region SA, Australia Chandler Macleod Full time

    **Applications close by 10am Thursday 27th of April 2023.** **Mandatory: Australian Citizenship required to work within Federal Government** **Our Federal Government client is seeking to engage in multiple** **APS6 Project Officer - Claims & Payments Implementation** **for a 12-month assignment with potential extension in Adelaide CBD.** **About the...

  • Aps4 Claims Support Officer

    2 weeks ago

    Adelaide Region SA, Australia DFP Recruitment Services Full time

    **Job description**: In the role of Claims Support Officer, you will provide quality client service and may be required to refer clients to other health services or support within the department. **The Role and Responsibilities** - Administrative processes to record computer-based decisions and referring to other services and support - Requesting...

  • Aps5 Project Officer

    4 weeks ago

    Adelaide Region SA, Australia Chandler Macleod Full time

    **Applications close by 10am Tuesday 20th of June 2023.** **Mandatory: Australian Citizenship required to work within Federal Government** **Our Federal Government client is seeking to engage in multiple** **APS5 Project Officer - Claims and Payments** **for a 12-month fulltime assignment with potential extension in Adelaide CBD.** **About the Team** The...

  • Motor Claims Consultant

    3 weeks ago

    Adelaide Region SA, Australia Gallagher Full time

    **About the Role** As a Motor Claims Consultant, you’ll provide a cost effective, professional and customer focused general insurance claims service relating to the processing of Motor Claims. You will play a key role in providing the highest level of customer service and claims advice to Commonwealth Government Agencies in the management of motor vehicle...

  • Adelaide - Claims Consultant

    3 weeks ago

    Adelaide Region SA, Australia Mayday Recruitment Full time

    Salary - $75,000 - $85,000 package - Permanent - Full time role MAYDAY Recruitment is excited to be recruiting an experienced and talented **Claims Consultant** to join a leading provider of insurance solutions. This is a fantastic opportunity for someone who has a knack for adapting to challenging situations, has passion for customer service, and a strong...