Claims Officer

1 week ago

Greater Adelaide SA, Australia Suncorp Group Full time

Do you possess strong customer service experience and looking a fast-paced varied role? If so, this exciting 12-month opportunity in our Commercial Property Claims team could be your next career move.

Enjoy the benefits of a working in a hybrid way between home and office during non-onboarding training periods


As a Commercial Property Claims Officer, you will be managing a portfolio of commercial property claims to finalisation to deliver a Best-in-Market claims experience to our customers.

This is a 12-month contract with the opportunity to move into a long-term position company wide.

You will be dedicated to helping our customers get back to focusing on their business after a loss, whilst providing outstanding customer service and claims management solutions.

This role requires availability to work an 8hr shift between AEST Monday to Friday.

What you'll do

  • Managing inbound and outbound calls from customers, suppliers and intermediaries relating to commercial claims
  • Case managing a portfolio of claims post lodgement to finalisation with accountability for delivering exceptional customer service and managing claim cost
  • Providing timely claim updates to customers, intermediaries and claims stakeholders
  • Reviewing reports to identify next steps for the claim
  • Communicating with various internal and external stakeholders
  • Using product disclosure statements to determine claims acceptance
  • Resolving internal and external issues and complaints
  • Recording accurate claims information into claims management systems

What you'll bring

  • A demonstrated passion for delivering exceptional customer outcomes and identify opportunities to reduce customer effort
  • The ability to take ownership and resolve customer issues
  • Ability to demonstrate a clear approach to decision making where all relevant factors are taken into account
  • Superior time management skills and ability to prioritise
  • Ability to clearly and confidently negotiate with customers and stakeholders
  • High resiliency and ability to adapt to a fastpaced dynamic environment
  • Outstanding written and verbal communication skills
  • Strong computer literacy with the ability to learn and switch between multiplatform claims systems
  • Strong desire to continuously learn and progress your career forward
  • Strong commitment and a high degree of integrity to help meet and exceed customer expectation
  • Proven experience of working well within a team
  • Availability to commence a new role on Monday 15th July

What we can offer you

  • Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
  • A range of flexible working and leave options
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
  • Invest in your brighter future with ongoing study support and career development programs.
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here.

Why you'll love working with us


Whether we're helping people manage their everyday banking, run their business or land their dream home, our ambition at Suncorp is clear - to deliver banking that's good for our customers, our people and the world.

We work hard to create the right environment for you to deliver on that commitment too.

By giving you the opportunities and support you need to grow your own career and perform at your peak - while making a meaningful impact for our customers and their communities.


At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.

We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.


Advertised: 30 May 2024 AUS Eastern Standard Time

Applications close: 14 Jun 2024 AUS Eastern Standard Time

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