Assistant Night Manager

2 weeks ago

Perth, Australia Holiday Inn Full time

Our hotels never sleep. So, we’re looking for an Assistant Night Manager to keep the hotel running smoothly overnight, manage hotel security / the safety of our guests, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.

So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

A little taste of your day-to-day:
As our Assistant Night Manager, reporting to the Night Manager & Rooms Division Manager, you will assist in managing and overseeing hotel operations overnight. The principal responsibility is the safety and security of guests & colleagues and ensuring the accurate & timely completion of the night audit function. You will support the night team with their auditing tasks and in the absence of the Night Manager, you will be responsible for handling any emergencies.

This role is ideal for someone enjoys working overnight, working with numbers, and who wants to continue to consolidate their leadership & technical capability within a supportive environment.

This is a Full-Time position working overnight, from 11pm - 7am.

Mostly, you’ll be:

- Supporting the Night Manager to manage guest experiences, team performance and hotel operations during the overnight shifts.
- Prioritising workload and ensuring your team deliver authentic, memorable experiences while achieving the tasks at hand.
- The first point of contact for any critical emergency situations in the absence of the Night Manager.
- Processing payments including room charges, debit/credit, and cash in accordance with established procedures.
- Checking guests in, out and managing any wake-up call requests.
- Having authentic conversations with guests to resolve issues, queries or concerns.
- Running night audit process on PMS (Opera) or manual equivalents.
- Bring our IHG One Rewards Loyalty Program to life by recognising our members, delivering benefits, and enrolling guests to the program
- Complete Check Ins and Check Outs as per hotel standards
- Work cohesively with reservations, sales and Food Beverage teams to deliver guest experiences using the Holiday Inn Service standards
- Prepare food and beverage for room service from overnight menu

To be successful in this role you will...
- Be an approachable person and have a real passion for Making Guests Smile.
- Possess at least 1 years' experience within a hotel Front Office role, with exposure to both Reception and Night Audit procedures.
- Have a strong working knowledge on PMS (Opera).
- Accounting and mathematics skills for accurate auditing and payment processing.
- Having a sound understanding of Quore is desirable
- Have excellent problem solving, decision making and time management skills, to assist in managing multiple tasks, and varying guest situations.
- Have highly developed written and verbal communication skills.
- **A full Australian Drivers Licence to assist with ad hoc valet parking requests.**:

- **Unrestricted Australian working rights.**:

- **A Valid Approved Manager Licence is highly regarded.**

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including free CBD Car Parking, duty meals, a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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