IT Service Operations Manager

2 weeks ago


Melbourne, Australia Slater and Gordon Full time

IT Service Operations Manager

What are we looking for?

A new opportunity to become our IT Service Operations Manager is now available n Melbourne.

You will be responsible for our service desk operation, end user compute support and continuous improvement of supporting technology and processes. Inclusive in this role is the management of vendors and third-party suppliers, actively participating in IT projects, and a strong focus on customer experience.

A bit more about the duties and responsibilities in this position:

- Continuous improvement of customer experience
- Maintain established service level agreements for IT support and implementing programs to achieve objectives
- Managing and coordinating IT Service Staff
- Ensuring communication/escalation procedures are established, followed and maintained
- Management and control of assets including IT hardware and other assets assigned to employees
- Primary contact point for IT Operation
- Monitoring and management of expenses
- Ongoing training and education for continuous professional development
- Maintaining an up to date knowledge of emerging technologies
- Participating in corporate change control procedures and methodologies
- Ongoing project work

What will you bring?

To be successful, you will need strong skills in people leadership and stakeholder relations, together with proactively driving a collaborative and engaged culture, whilst building strong relationships throughout the business.

It would also be great if you had the following skills and experience:

- Sound understanding of service operations, IT Helpdesk, Desktop and Infrastructure services
- Superior technical issue resolution skills
- Excellent communication skills
- Focus on end user experience
- A self-starter
- Leadership capability
- Ability to manage and coach staff and prioritise work
- An understanding around strategic planning and delivery of continuous improvement
- A team player

Why work for us?

Slater and Gordon is a leading Australian Personal Injury law firm. Our people are passionate advocates for clients, providing a personal and caring service. For their part, our clients value an expert, tailored service from people they can depend on.

We pride ourselves on offering accessible, world class legal services to people from all backgrounds and socio-economic circumstances. We work hard to simplify the legal process for them and provide support and guidance along the way.

At Slater and Gordon you’re exposed to varied and interesting work and the constant opportunity to make a real difference to the lives of everyday people.

Slater and Gordon employees enjoy a genuine opportunity for professional development in an environment that values and recognises high performance.

What next?



  • Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary Exciting new opportunity for a General Manager to lead our Business Services - Operations function, working closely with our Chief Financial Officer About the Role Service Stream’s Corporate Services division is looking for a General Manager to lead the Operations side of our Business Services...

  • Operations Manager

    7 days ago


    Melbourne, Victoria, Australia MERCURE IT Full time

    Job DescriptionThe Hotel Operations Manager will be responsible for overseeing the day-to-day operations of the Front Office and Food & Beverage departments. Your leadership will ensure excellent service delivery, smooth communication between teams, and the achievement of performance and financial targets. You will work closely with department heads to...

  • Operations Manager

    7 hours ago


    Melbourne, Victoria, Australia Kinetic IT Full time

    Weekly Pay | Professional Development | HybridWorking with one of our largest customers, we are seeking an Operations Manager to lead our team of highly experienced technical staff across BAU and project work. The role will also be a key customer liaison, working closely with senior level stakeholders to ensure we are delivering to SLA as well as customer...

  • Operations Manager

    1 week ago


    Melbourne, Victoria, Australia Kinetic IT Full time

    Update your details and view your application progress.Refine SearchCategoriesLeadershipEmployment typeFull TimeLocationsVICApply now Job no: WWREQ0029058Employment type: Full TimeLocation: MelbourneCategories: LeadershipABOUT THE ROLEWorking with one of our largest customers, we are seeking an Operations Manager to lead our team of highly experienced...


  • Melbourne, Victoria, Australia Kinetic IT Full time

    **Job Description:**We are looking for a highly experienced Operations Manager to join our team. In this role, you will be responsible for managing senior-level technology teams, working closely with customers, and driving operational excellence. You will also be expected to foster a culture of continuous improvement, identify opportunities to improve the...


  • Melbourne, Victoria, Australia Auto-IT Full time

    Data Services Manager (Software & Automotive)Based in Australia, with teams in New Zealand, Malaysia and Thailand, we are a successful software company that specializes in the development and marketing of dealer management systems that operate retail dealerships in the automotive, trucking, agriculture and construction equipment industries. Over the last 35...

  • Data Services Manager

    4 hours ago


    Melbourne, Victoria, Australia Auto-IT Full time

    Data Services Manager (Software & Automotive)Based in Australia, with teams in New Zealand, Malaysia and Thailand, we are a successful software company that specializes in the development and marketing of dealer management systems that operate retail dealerships in the automotive, trucking, agriculture and construction equipment industries. Over the last 35...


  • Melbourne, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....


  • Melbourne, Victoria, Australia Auto-IT Full time

    Data Governance and ComplianceThe Data Services Manager is accountable for aligning data operations with broader business goals, supporting new business initiatives, and ensuring compliance with best practices in data management. This includes managing data quality and ensuring the quality and reliability of data services.You will work collaboratively with...


  • Melbourne, Australia Latitude IT Full time

    Unique opportunity, that will see you drive major change and transformation - A business that really cares abouts it people, with a team focussed culture - An endless list of benefits and discounts that you will LOVE! A well-established and respected player in the automotive and engineering industry is looking to transform their CRM capabilities to drive...


  • Melbourne, Victoria, Australia Auto-IT Full time

    OverviewAuto-IT is a leading software company specializing in dealer management systems for the automotive, trucking, agriculture, and construction equipment industries. With over 35 years of experience, we have developed industry-leading solutions that help our clients run their dealerships more effectively and profitably.We are seeking a highly skilled...


  • Melbourne, Victoria, Australia This is an IT support group Full time

    Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions-building and operating safer, smarter, and more sustainable roads-to solve pressing transport challenges that are slowing cities down.About the roleWe're seeking a Senior Manager, Customer Service...


  • Melbourne, Victoria, Australia Service Experts Full time

    Job DescriptionWe are seeking an organized and detail-oriented individual to join our team as a Sales and Service Coordinator.Your key responsibilities will include:Managing customer relationships and scheduling appointments.Coordinating with technicians and installers to ensure timely and efficient service delivery.Collaborating with the Sales Team to drive...

  • Operations Manager

    1 week ago


    Melbourne, Victoria, Australia International Executive Service Corps Full time

    Operations Manager (Back of House) – John Cain Arena Location: Melbourne & Olympic Parks Job Code: 671 Number of openings: 1Are you a dynamic and experienced operations leader ready to be part of the team that oversees one of Melbourne's most iconic multi-purpose venues? John Cain Arena is seeking an outstanding Operations Manager (Back of House) to join...


  • Melbourne, Victoria, Australia Kinetic IT Full time

    **About the Role:**We are seeking a seasoned leader to oversee our daily operations and project work. As an Operations Manager, you will be responsible for leading a team of technical experts, working closely with senior stakeholders, and ensuring we deliver exceptional service to our customers.This is a people-focused role that requires strong leadership...


  • Melbourne, Australia nbn™ Full time

    Job Expectations The nbn Location Data & Operations Management team fulfils a critical role in enabling customers to easily identify addresses, ensure right first-time connections and prevent erroneous disconnections through accurate location, address & boundary data management. The Managed Services & Strategy function is a critical component enabling the...


  • Melbourne, Australia Jenny Barbour IT & Project Recruitment Full time

    My Role ? Department head, managing the national Service Delivery team which includes the Service Delivery management and leadership team, Help Desk, Desktop, Audio-Visual & Technology Training support across the firm ? Manage an operations support team of 20 nationally to support all 1,500+ end users ? Build & manage the department strategy ? Manage the...


  • Melbourne, Victoria, Australia contoureducation Full time

    At Contour Education, we empower students to achieve their potential by providing a premium learning experience. We are seeking a dedicated Service Operations Manager to join our team and play a key role in delivering exceptional support across our campuses.About the JobThe successful candidate will be responsible for:Serving as the main point of contact...

  • Project Manager

    6 days ago


    Melbourne, Victoria, Australia Victoria State Emergency Service Full time

    **Job Summary**The Project Manager – People, Safety & Wellbeing (PSW) will report to the Executive Director PSW in the delivery of key projects across VICSES and the PSW team.This role involves developing and executing project plans to ensure timely and scope-specific delivery. The Project Manager – PSW will manage project timelines, investigate...


  • Melbourne, Australia Service Victoria Full time

    Location: Melbourne | Western Metropolitan Job type: Full time / 12 Months Organisation: Service Victoria **Salary**: $127,467 - $149,024 Occupation: Sales/Business Development Reference: VG/1668932SMDB Position Title: Service Delivery Manager (Agencies) Work Location: Footscray | Ballarat | Flexible working may be available Employment Type: Full time...