Service Operations Manager

3 weeks ago

Melbourne, Australia nbn™ Full time

Job Expectations

The nbn Location Data & Operations Management team fulfils a critical role in enabling customers to easily identify addresses, ensure right first-time connections and prevent erroneous disconnections through accurate location, address & boundary data management. The Managed Services & Strategy function is a critical component enabling the delivery of a positive activation experience to our end customers.

A bit about your role

The Service Operations Manager is accountable for the direct engagement with business stakeholders who are seeking to deliver critical business outcomes. You will be accountable to accurately interpret the critical business outcomes required and translate these outcomes into operational services, whilst supporting the Service Delivery Manager with the strategic implementation and operationalisation of these services within the Location Data & Operations

Management portfolio.

You will be accountable and responsible for establishing the specific service requirements including the definition of all success criteria, KPIs, governance and operational reporting required to demonstrate service performance. There will also be a focus on leading specific programs of work as the key representative of the wider Operations (OPS) division. These programs of work are critical in enabling nbn to become a brilliant wholesaler and as such will require you to project manage and operationalise new processes where required to ensure the success of these specific programs.

A bit about you

To be successful in this role you must have an in-depth understanding of the Location Data & Operations Management portfolio, demonstrated experience in establishing new operational service streams end to end and have successfully identified and implemented multiple process improvements and wide-scale data improvements, whilst working with key stakeholders to achieve desired business outcomes.

Ideally, we are looking for demonstrated experience analytical and conceptual skills, including the capacity to think and act strategically. Translating a large volume of discrete data into a logical output that provides important decision-making metrics. Exceptional communication skills - both written and verbal is a must for performing within this position.

Life at nbn

At nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future. As one of the Australia’s largest infrastructure projects ever undertaken in Australian history, you’ll be part of a team building a brighter future for the country.

In your personal career, you’ll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.

We actively focus on our people having a fair go at reaching their career aspirations. We’re committed to equal opportunities for all employees. With initiatives like Women’s Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.

Continue the conversation
- At _
- nbn_
- our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the _
- nbn_
- network. _
- nbn_
- also aims to build a network that minimises energy use and can be operated with mínimal impact on the environment._

Worker Type

Permanent

Time Type

Full time

  • General Manager Business Services

    3 weeks ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary Exciting new opportunity for a General Manager to lead our Business Services - Operations function, working closely with our Chief Financial Officer About the Role Service Stream’s Corporate Services division is looking for a General Manager to lead the Operations side of our Business Services...

  • General Manager Business Services

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationMelbourne, VICJob Description SummaryExciting new opportunity for a General Manager to lead our Business Services - Operations function, working closely with our Chief Financial OfficerAbout the RoleService Stream's Corporate Services division is looking for a General Manager to lead the Operations side of our Business Services function. The...

  • Manager Operational Communications

    1 week ago

    Melbourne, Victoria, Australia State Emergency Service Victoria Full time

    $116,552 to $127,621+ 15% Commuted Allowance + 10.5% Super Fixed Term Full Time Up to 30 June 202 We offer a wide range of flexible working arrangementsWHO WE ARE:Victoria State Emergency Service (VICSES) is a volunteer-based emergency service. Our highly skilled and equipped Volunteers are trained comprehensively in a wide range of emergency environments....

  • Junior Farm Manager

    1 week ago

    Melbourne, Australia Farm Manager SA Full time

    **Donald, Victoria State, North West of Melbourne - Australia**: Our client is looking for a Junior Farm Manager - Cropping to join the team. **MINIMUM REQUIREMENTS** - a Bachelor’s Degree in Agriculture - At least 3 years work experience in crop farming - Proven experience with **_Barley, Wheat, Lentils & Canola_**: - Experience with tractors,...

  • Operations Manager Unit Support

    4 weeks ago

    Melbourne, Australia State Emergency Service Victoria Full time

    $105,479 to $116,550+ 15% Commuted Allowance + 11% Super - Ongoing, Full Time - Work for a community based organisation making a real difference **WHO WE ARE**: Victoria State Emergency Service (VICSES) is a volunteer-based emergency service. Our highly skilled and equipped Volunteers are trained comprehensively in a wide range of emergency environments. To...

  • Operations Manager Unit Support

    1 week ago

    Melbourne, Victoria, Australia State Emergency Service Victoria Full time

    $105,479 to $116,550+ 15% Commuted Allowance + 11% Super Ongoing, Full Time Work for a community based organisation making a real differenceWHO WE ARE:Victoria State Emergency Service (VICSES) is a volunteer-based emergency service. Our highly skilled and equipped Volunteers are trained comprehensively in a wide range of emergency environments. To minimise...

  • IT Services Operations Manager

    3 weeks ago

    Melbourne, Australia Clicks IT Recruitment Full time

    We are in search of an IT Services Manager - a natural problem solver with a passion for customer service and a commitment to continuous improvement - to join our client, operating within the service provider sector. - ** Position**: IT Services Operations Manager - ** Permanent opportunity** offering up to $120,000 per annum + superannuation. - ** Onsite (5...

  • IT Service Operations Manager

    3 weeks ago

    Melbourne, Australia Salt Recruitment Full time

    **IT Service Operations Manager** One of Australia’s leading entertainment companies is seeking a highly motivated and experienced Service Operations Manager to lead their Technology Service Operations and Delivery function. This company is known for its innovative and captivating entertainment offerings, and this role will play a critical part in...

  • IT Service Operations Manager

    2 months ago

    Melbourne, Australia Salt Recruitment Full time

    **IT Service Operations Manager** One of Australia’s leading entertainment companies is seeking a highly motivated and experienced Service Operations Manager to lead their Technology Service Operations and Delivery function. This company is known for its innovative and captivating entertainment offerings, and this role will play a critical part in...

  • Service Operations Manager

    1 week ago

    Melbourne, Victoria, Australia nbn™ Full time

    Job ExpectationsThe nbn Location Data & Operations Management team fulfils a critical role in enabling customers to easily identify addresses, ensure right first-time connections and prevent erroneous disconnections through accurate location, address & boundary data management. The Managed Services & Strategy function is a critical component enabling the...

  • IT Services Operations Manager

    1 week ago

    Melbourne, Victoria, Australia Clicks IT Recruitment Full time

    We are in search of an IT Services Manager - a natural problem solver with a passion for customer service and a commitment to continuous improvement- to join our client, operating within the service provider sector.- Position: IT Services Operations Manager- Permanent opportunity offering up to $120,000 per annum + superannuation.- Onsite (5 days):- ...

  • Hsse Operational Excellence Analyst

    2 weeks ago

    Melbourne, Australia Australian Terminal Operations Management Full time

    **About ATOM** ATOM specialises in managing and operating bulk fuel terminals across Australia for our customers, with services ranging from storage and handling of bulk liquid fuels to maintenance and engineering. Our team is made up of a great network of experts with a wealth of experience in providing the very best in terminal operations in Australia....

  • Hsse Operational Excellence Analyst

    1 week ago

    Melbourne, Australia Australian Terminal Operations Management Full time

    **About ATOM** ATOM specialises in managing and operating bulk fuel terminals across Australia for our customers, with services ranging from storage and handling of bulk liquid fuels to maintenance and engineering. Our team is made up of a great network of experts with a wealth of experience in providing the very best in terminal operations in Australia....

  • IT Service Operations Manager

    1 week ago

    Melbourne, Victoria, Australia Salt Recruitment Full time

    IT Service Operations ManagerOne of Australia's leading entertainment companies is seeking a highly motivated and experienced Service Operations Manager to lead their Technology Service Operations and Delivery function. This company is known for its innovative and captivating entertainment offerings, and this role will play a critical part in ensuring...

  • Operations Officer

    3 weeks ago

    Melbourne, Australia State Emergency Service Victoria Full time

    $90,067 to $102,192+ 15% Commuted Allowance + 10.5% Super - Fixed Term, Full Time - up to 8 July 2023 - Work for a community based organisation making a real difference **WHO WE ARE**: Victoria State Emergency Service (VICSES) is a volunteer-based emergency service. Volunteers are highly trained in a wide range of emergency environments to minimise the...

  • Operations Officer

    3 days ago

    Melbourne, Australia State Emergency Service Victoria Full time

    $92,332 to $104,762 + 15% Commuted Allowance + 11% Super - Ongoing - Full time - Requirement: travel from home or another non-work location to the Regional office or nominated ICC within 60 minutes from being notified when rostered on as the Duty Officer Outside of Ordinary Hours **WHO WE ARE**: Victoria State Emergency Service (VICSES) is a volunteer-based...

  • Security Operations Analyst

    3 weeks ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Security Operations analyst to join Service Stream in our Corporate sector based in Collins St, Melbourne About the Role Nature of position: Permanent, Full Time Location: Melbourne, VIC Reporting Line: Systems and Security Engineer Key Responsibilities: -...

  • Hsse Operational Excellence Analyst

    1 week ago

    Melbourne, Victoria, Australia Australian Terminal Operations Management Full time

    About ATOMATOM specialises in managing and operating bulk fuel terminals across Australia for our customers, with services ranging from storage and handling of bulk liquid fuels to maintenance and engineering.Our team is made up of a great network of experts with a wealth of experience in providing the very best in terminal operations in Australia. We have a...

  • Hsse Operational Excellence Analyst

    1 week ago

    Melbourne, Victoria, Australia Australian Terminal Operations Management Full time

    About ATOMATOM specialises in managing and operating bulk fuel terminals across Australia for our customers, with services ranging from storage and handling of bulk liquid fuels to maintenance and engineering.Our team is made up of a great network of experts with a wealth of experience in providing the very best in terminal operations in Australia. We have a...

  • Quality and Innovation Manager

    4 days ago

    Port Melbourne, Australia Service Stream Full time

    Primary Location VIC - Port Melbourne - Turner Street Job Description Summary Rare and exciting opportunity for a Quality & Innovations Manager to join a thriving part of the Service Stream business within our Industrial division. About the Role Service Stream's Industrial division are currently seeking a Quality and Innovation Manager to join our growing...