Client Service Officer
2 weeks ago
Contract until the 30/04/2024
- State Government Agency
- NSW Surry Hills Location
**About the company**
Karlka Recruiting Group has partnered with a
**State Government Agency** to engage a Client Service Officer.
***This position is located in their busy Surry Hills office for an initial
**contract until the 30/04/2024.**
**About the Position**
The Client Service Officer is responsible for managing a customer caseload to deliver financial management services to customers and make decisions on their behalf. Client Service Officer’s are responsible for delivering high quality customer services that are reliable, timely.
**Duties**
- Develop strategies and make substitute decisions to manage customer finances including medium to long term planning.
- Communicate and engage with customers to understand their financial needs and existing arrangements, build rapport and consult with the customer to understand aspirations.
- Access the required systems and processes to support the management of customer matters and actively suggest improvements
- Escalate complex matters and substantial complaints.
**Requirements/Skills**
- Admin or customer service experience will be desirable.
**Benefits working with this Client**
- 2 positions available
- Growth in a state government role.
**Benefits working with Karlka Recruiting Group**
- Weekly pay
- Ongoing support: Pre, during and post placement
- Dedicated consultant per contract
- Employee Assistance Program available
- Our agency supports Indigenous communities
**How to Apply**
**23/01/2024**
Consultant:
**Shynata**
Applications received after the
- due date_ may be considered for similar roles.
SCR-shynata-kuresa
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