Rostering Operations Manager

2 weeks ago


Surry Hills, Australia Catholic Healthcare Full time

**Job Description** Why you'll love working with us**:

- ** Leading values-based Community Aged Care Provider**:

- ** 6 Additional Leave Days Per Year + Not for Profit Salary packaging**:

- ** Hybrid role - office based in Surry Hills**:

- ** Join a high growth Industry offering career progression**

Reporting to our Service Delivery and Operations Manager and working within our dynamic service planning and rostering space, this role is both challenging and rewarding, with the success of our rostering team directly impacting the experience of both our community workers and clients alike. The Rostering Operations Manager is responsible for the forecasting and scheduling of Community Workers and other client-facing team in our growing Home & Community Services division of Catholic Healthcare.

The ideal applicant for this role has strong operational management skills and is a genuine people leader. A highly autonomous role, your ability to build relationships with stakeholders, think and act strategically whilst pursuing continuous improvement will see you succeed.

**Day to day this role looks like**:

- Lead and mentor the Rostering Team of 23 _including Team Leaders_
- Ensure client services are scheduled within agreed parameters - timeframes, costs, labour allocations
- Drive the team to achieve KPI's across productivity, forward rostering, regulatory compliance and brokerage
- Create a high-performance culture focused on teamwork, ownership, and effective communication.
- Review current process and outcomes, pursue opportunities to improve productivity and utilisation.
- Collaborate with the regional management teams across Sydney and regional NSW
- Manage Complaints and analyse trends to determine root-causes and improvement initiatives
- Manage usage and relationships with brokerage partners to ensure cost effective and quality service delivery standards are met when utilised
- Support your Team Leaders to deliver high quality interactions with clients and peers
- Encourage strong team engagement, including use of reward and recognition

**To be successful in this role you will have**:

- The drive and motivation to succeed and continuously improve processes and outcomes
- Demonstrated leadership experience in a similar position within a large high performing team
- Experience & capabilities with integrated planning demand, forecasting and demand planning
- Demonstrated business partnering & strong stakeholder management skills
- Highly developed interpersonal and communication skills
- Proof of Covid 19 immunisation

Catholic Healthcare promotes the dignity, life and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSW and SE QLD. Our values of Courage, Compassion and Integrity sit at the core of everything we do.

Sound like you? We'd love to hear from you



  • Surry Hills, Australia Brown-Forman Full time

    Quote from Hiring Manager This is an influential senior operations role supporting and optimising our operating rhythm to deliver on our 10 year strategy, to market to Make it a Double! Working cross functionally with key internal and external stakeholders such as Finance, Marketing and Human Resources and Sales you will have an opportunity to support...

  • Cafe Manager

    4 weeks ago


    Surry Hills, Australia Nomad Coffee Group Full time

    **Introduction**: Who is Veneziano Coffee Roasters? We’re a progressive, dynamic and pioneering coffee roasting business with passion and drive, energised by the shared ambitions of our team and coffee community. Within our industry, the Veneziano name is synonymous with knowledge, experience, and innovation. **Description**: What's the opportunity? We...


  • Surry Hills, Australia Police Bank Full time

    We are seeking a visionary and strategic Head of Business Operations to join our dynamic team. In this critical leadership role, you’ll be responsible for overseeing all aspects of our core banking operations, ensuring efficiency, effectiveness, and a seamless member experience. **About the role** - You will directly lead and manage several teams crucial...


  • Surry Hills, Australia people2people Full time

    This leading brand with a global footprint takes the lead in technology, inspiring the world with innovative tech products every day. An opportunity for an experienced Financial Operations Specialist has become available to join this global giant. About the role: - Manage all workflow approvals for new customer accounts, IO intake, pricing and new/updated...

  • Operations Executive

    2 weeks ago


    Surry Hills, Australia Blackmores Full time

    Job Description As Australia’s most trusted manufacturer of natural health products 15 years running, and one of the Financial Reviews Best Places to Work in 2023, it couldn’t be a better time to join a truly purpose-led brand that places wellbeing and workplace flexibility at the heart of our culture! We are excited to offer the role of an...

  • Operations Executive

    2 weeks ago


    Surry Hills, Australia Blackmores Full time

    Job Description As Australia’s most trusted manufacturer of natural health products 15 years running, and one of the Financial Reviews Best Places to Work in 2023, it couldn’t be a better time to join a truly purpose-led brand that places wellbeing and workplace flexibility at the heart of our culture! We are excited to offer the role of...

  • Operations Manager

    4 weeks ago


    Hills District, Australia Anglicare Full time

    **About Us**: For over 160 years Anglicare has been serving people in need - providing care to older people and services to the vulnerable. We began because of people like you, people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. **About the role**: Based at...


  • Surry Hills, Australia Taverner Research Full time

    This role would suit someone who has been in the Market Research industry for multiple years and is looking for their next challenge in the operations side of the industry or someone who is experienced in running a team across multiple projects and has exceptional organisational skills that could be transferred to this role. This role would be a great fit...


  • Surry Hills, Australia face2face Recruitment Full time

    **Closing Date: 9 am Friday 27 January 2023** **face2face reference**:579174 **Location**:Surry Hills, NSW **Hours**:Full-time **Contract length**:12 Months **Entry requirements**:Australian Citizen **Pay range**:$53.63 p/h ex super **About the role**: The APS5 Operations Officer is accountable under limited supervision to undertake moderately complex to...

  • Executive Assistant

    4 weeks ago


    Surry Hills, Australia people2people Full time

    Not your average EA role! This is a truly unique opportunity for a contemporary minded Executive Assistant / Operations Advisor to work for a stable, yet progressive business within financial services. This organisation and their CEO genuinely values curiosity, collaboration, and innovation. **The Role**: Supporting the CEO in an Executive Assistant...

  • Content Creator

    4 days ago


    Surry Hills, Australia Music Company Full time

    **Content Creator/Editor - Music Management Company** Are you a versatile and creative individual with a passion for music and content creation? Our music management company, based in Sydney, is seeking an all-rounder Content Creator/Editor to join our team. As an integral part of our organization, you will have the opportunity to work with talented...


  • Surry Hills, Australia Bath to Bow Full time

    Expressions of interest are asked for this position Responsible for running the dog daycare centre, grooming salon & retail store. Supervising, rostering and leading 15+ employees Animal Care qualification, Business Qualification and industry experience required **Job Types**: Full-time, Permanent **Salary**: From $35.00 per hour Schedule: - 12 hour...

  • Delicatessen Manager

    4 weeks ago


    Surry Hills, Australia coles Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation.   About the role   Get excited...

  • Fresh Produce Manager

    4 weeks ago


    Surry Hills, Australia coles Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation.   About the role   Get excited...

  • Department Managers

    4 weeks ago


    Surry Hills, Australia coles Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation.      About the role Get excited...

  • Training Manager

    4 weeks ago


    Surry Hills, Australia Centaur Software Full time

    **About Us** Centaur Software Development Company is a leading Australian provider of practice management software products and services to dental and allied health practitioners. Our champion software, Dental4Windows, is designed to optimise, streamline and automate dental practice operations and is currently used by over 4,000 dental practices throughout...

  • Shop Manager

    4 weeks ago


    Surry Hills, Australia Haak Eatery Full time

    We have a Shop Manager position available at a Korean takeaway restaurant in the heart of Surry Hills, Sydney. The position requires food prep, order taking, cleaning, stock take, running errands, managing 2 staff, and other general day to day operations. Minimum 3 years restaurant or takeaway experience required. Strong food safety knowledge...

  • Facilities Manager

    2 weeks ago


    Surry Hills, Australia JLL Full time

    Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better,...


  • Surry Hills, Australia Direct IT Full time

    **Job Title: Quality Assurance Manager** **DirectIT Pty Ltd.** DirectIT is looking for an experienced Quality Assurance Manager to join our team. This is a full-time position with a starting salary at $70,000 + Superannuation. As the Quality Assurance Manager, you will be responsible for ensuring the quality of our telemarketing operations by monitoring,...


  • Surry Hills, Australia Blackmores Group Full time

    It couldn’t be a better time to join a truly purpose-led brand, as Blackmores accelerates behind new key growth pillars and an exciting strategy to unlock future opportunities. We are excited to offer the role of Risk & Governance Manager on a 12 month maternity contract. This is the perfect role for an aspiring risk professional that loves to problem...