Reservations Agent

1 day ago

Adelaide Region SA, Australia IHG Full time

**About us**
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

**Your day to day**
InterContinental Adelaide is looking for an energetic** Reservations Agent** who has a eye for detail to join our high performing Reservations team

As a Reservations Agent you'll be responsible for ensuring our guests begin to experience the InterContinental Life, even before they arrive to our hotel. Efficiency, accuracy and personalised interactions are key to success in this role.

Your day to day:

- Assist guests with reservation inquiries and think outside the box to make their stay memorable
- Identify opportunities to maximise revenue
- Provide prompt, courteous and efficient handling of all requests for guest reservations, changes and cancellations
- Process all reservations prior to guest arrivals and work collaboratively with our Front Office team to ensure our guests have a seamless arrival experience and all requests are actioned

**What we need from you**
This role requires demonstrated ability to interact with customers, colleagues and third parties in a manner that reflects highly on the hotel, the brand and the company. Strong time management, problem solving and communication skills are essential.

Ideally, you'll have
- Reservations experience in a large hotel with a strong understanding of hotel operations
- Strong administration & computer skills
- Experience with Opera PMS system
- Confidence in your communication skills
- Demonstrated ability to interact with guests, colleagues and third parties that reflects highly on the hotel, and InterContinental brand

You must meet the legal requirements to work in Australia.

**What we offer**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Job Reference: EMEAA37942

  • Reservations Agent

    4 months ago

    Greater Adelaide SA, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM20240209 **Location**: Adelaide Hotel Reservations Agent **Location**: Adelaide City Centre South Australia Join the Reservations Team located at the prestigious Stamford Plaza Hotel Adelaide About Stamford Hotels and Resorts Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels...

  • Reservation Sales Agent

    7 months ago

    Adelaide Region SA, Australia Pullman Adelaide Full time

    Company Description Pullman Adelaide represents one of Accor’s most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. The hotel consists of 308 rooms overlooking the picturesque Hindmarsh Square and has a reputation second to none! Why work for Accor? We are far more than a worldwide leader. We welcome you as...

  • Reservations Agent

    1 week ago

    Adelaide CBD, Australia Hotel Grand Chancellor Adelaide Full time

    **Reservations Agent** We have an opening for a Reservations Agent to join our hotel on a permanent full-time basis. This opportunity is for someone who is has experience in hotel front office operations and has high attention to detail. The successful person will report to the Reservations Manager and will be responsible for the day to day hotel...

  • Reservations Agent Part-time

    7 months ago

    Adelaide Region SA, Australia Crowne Plaza Hotels & Resorts Full time

    **Your day-to-day** - Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue - Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests - Meet targets for converting sales - Be responsible for providing...

  • Reservations Agent

    6 days ago

    Adelaide Region SA, Australia Crowne Plaza Hotels & Resorts Full time

    **Your day-to-day** - Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue - Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests - Meet targets for converting sales - Be responsible for providing...

  • Reservations Sales Agent

    7 months ago

    Greater Adelaide SA, Australia PULLMAN Full time

    **Company Description** Pullman Adelaide joined the Accor network in 2017. Situated in the heart of the Adelaide CBD and featuring 308 guestrooms, a thriving restaurant and bar space, and top floor meeting room facilities, Pullman Adelaide is on an exciting journey to elevate the 5 star offering in Adelaide. We are ready to welcome a Reservations Sales...

  • Reservations Sales Agent

    7 months ago

    Greater Adelaide SA, Australia IBIS Full time

    **Company Description** Who are we?** ibis Adelaide opened in mid-2014, making a significant wave in the market as an unique economy product with strong aesthetic appeal and an understanding of the needs of the guest. We pride ourselves on consistently smashing guest and employee engagement targets and sustaining our strong and stable team to ensure we are...

  • Reservations Agent

    7 months ago

    Adelaide, Australia Marriott International, Inc Full time

    **Job Number** 24093712 **Job Category** Reservations **Location** Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s flagship brand, Marriott Hotels drives innovation in our...

  • Group Reservations Agent

    6 months ago

    Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full time

    **Your day-to-day** - Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue - Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests - Meet targets for converting sales - Be responsible for providing...

  • Reservations Agent

    4 months ago

    Greater Adelaide SA, Australia SOFITEL Full time

    **Company Description** Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your...

  • Guest Service Agent

    7 months ago

    Adelaide Region SA, Australia Mantra Hindmarsh Square Full time

    Offering premier apartment-style accommodation in Adelaide's bustling CBD, **Mantra Hindmarsh Square** is also home to one of the city’s favourite restaurants and bars, serving coffee in the morning sun, light lunches, cocktails and dinners. Plus across the road are more upmarket eating houses, iconic pubs and fashionable boutiques, making this hotel truly...

  • Guest Service Agent

    3 days ago

    Adelaide Region SA, Australia Accor HQ Full time

    **Peppers Waymouth** is a leading Adelaide 5 star CBD hotel, with a distinctly European feel. Featuring 202 stylishly appointed hotel rooms and two food and beverage outlets, heated indoor lap pool, spa, sauna and fitness centre, it has a sophisticated ambience that the staff works hard to maintain. The always busy onsite conferencing facility caters for up...

  • Guest Service Agent

    1 week ago

    Adelaide Region SA, Australia Accor HQ Full time

    Inspired by and dedicated to Australian contemporary artists, **Art Series Hotels** offers a hotel experience a little extraordinary. Overlooking the Adelaide Hills this boutique Art Series Hotel, **The Watson **is located in Walkerville draws its inspiration from indigenous artist Yannima Pirkarli Tommy Watson. Vividly coloured dot paintings drawn from the...

  • Hotel Guest Service Agent

    7 days ago

    Adelaide Region SA, Australia Hotel Grand Chancellor Adelaide Full time

    Our team is growing and due to internal promotions the Hotel Grand Chancellor Adelaide have multiple opportunities available for self-motivated and reliable **Guest Service Agents** who are passionate about providing an exceptional high level of service. Reporting to the Front Office and Duty Managers, the Guest Service Agent will support the efficient...

  • Guest Service Agent/concierge

    4 days ago

    Adelaide Region SA, Australia Accor HQ Full time

    **Peppers Waymouth** is a leading Adelaide 5 star CBD hotel, with a distinctly European feel. Featuring 202 stylishly appointed hotel rooms and two food and beverage outlets, heated indoor lap pool, spa, sauna and fitness centre, it has a sophisticated ambience that the staff works hard to maintain. The always busy onsite conferencing facility caters for up...

  • Guest Service Agent

    5 days ago

    Adelaide Region SA, Australia Accor HQ Full time

    **Who are we?** Pullman Adelaide represents one of Accor Hotel’s most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. The hotel consists of 308 rooms overlooking the picturesque Hindmarsh Square and has a reputation second to none! **What we are looking for?** We are seeking a Part Time Guest Service Agent...

  • Customer Experience Agent

    1 week ago

    Adelaide Region SA, Australia NRMA Motoring & Services Full time

    **About SIXT Australia**: SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia's car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee...

  • Customer Experience Agent

    6 days ago

    Adelaide Region SA, Australia NRMA Motoring & Services Full time

    **About SIXT Australia**: SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee...

  • Buyers Agents

    7 months ago

    Greater Adelaide SA, Australia Justified Talent Pty Ltd Full time

    **Are you a Real Estate agent or Buyer's Agent? Is it time to make a change?** **Go from being invisible in a crowded sector, to instantly visible and credible!** Here's a fact. Nearly all successful professionals seek expert advice when making big decisions. And that includes buying property, especially. Because property purchasing is complicated, time...

  • Guest Service Agent

    3 months ago

    Greater Adelaide SA, Australia SkyCity Entertainment Group Full time

    Eos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world. An embodiment of hope and optimism, Eos by SkyCity captures a captivating moment of change. Eos by SkyCity is our award-winning luxury hotel amongst 10 restaurants and bars and a world-class casino all nestled in the heart of one of the world's most...