Call Centre Coordinator

2 months ago

Box Hill, Australia St Vincent de Paul Society Full time

**Do good. Share good. Join good**

**Join one of Victoria's Leading Not-for-Profits**

**Part-**Time (**Wednesday, Thursday & Friday) - Permanent Role**

**About Us**:
We are the St Vincent de Paul Society Victoria or, more fondly, Vinnies Victoria. For more than 165 years we have been providing practical and compassionate support to people across Victoria whose daily struggles can include putting food on the table, paying essential utilities and ensuring their children remain at school to obtain an education.

Under our Good Works umbrella we have many services and programs, including soup vans, education programs, home visitation programs and VincentCare Victoria (VCV), which assists some of Victoria’s most vulnerable communities, such as people experiencing homelessness, the housing crisis and family violence, and the elderly.

**About the Role**:
This is a unique opportunity for an individual with Call Centre experience to provide leadership and support to our busy inbound Call Centre based in our Central Office in Box Hill.

You will be a 'front line' operator - monitoring and handling client complains, training our volunteer team and liaising with our Conferences to provide the best outcome. Through your work, support members and volunteers to be effective in their responses as they deliver material aid to the most disadvantaged in our communities.

**Key Responsibilities include**:

- Managing Call Centre volunteers, providing assistance, guidance, support and training to ensure efficient Call Centre operations;
- Maintaining and delivering Welfare Call Centre information session and training packages for all new volunteers;
- Creating and maintaining volunteer rosters and briefing reports;
- Maintaining the Welfare Call Centre client database;
- Working collaboratively with Conference members to provide excellent and efficient service to those accessing welfare call centre support.

**About You**:
You are highly customer focused with demonstrated experience in a Call Centre environment. Your motivating and energetic presence will have you leading your team of volunteers through the most rewarding and challenging experiences by helping them understand the significant impact their work is doing for the community.

**More specifically you will have**:

- Previous experience within a Call Centre environment;
- An understanding of the welfare system, including making appropriate referrals for clients;
- Previous experience in leading a team;
- Ability to work independently, with strong organisational and time management skills, including setting priorities and working within deadlines;
- Excellent written and verbal communication skills and interpersonal skills;
- De-escalation training or experience in de-escalating calls/ situations;
- Adaptability & flexibility.

**In return we offer**:

- Good Flexibility - where you can do good work your way.
- Good People - where you can be a part of a supportive team.
- Good Growth - where you undertake an exciting journey and grow both personally and professionally.
- Good Ideas - where you can contribute to evolving and growing the community.
- Good Matters - where you can become a part of an organisation which advocates for change and restores people’s dignity.

**#Goodworks**

If this opportunity sounds perfect to you, we can’t wait to hear from you

Please send us your updated CV and a cover letter that tells us a little more about you and why you would be perfect for the role.

**Applications close: Thursday 10th August at 11:30pm**

**Eligibility**

To be eligible for this role, you will need to have a Working with Children Check (WWCC) and complete a national police check issued by SVDP - the organisation will cover the cost.

***_St Vincent de Paul Society Victoria is proactive in supporting child safety_**

**_ We value diversity and aim to build an inclusive environment that champions, embraces and respects differences._

  • Call Centre

    1 month ago

    Box Hill, Australia Superior People Recruitment Full time

    A market leader in the rapidly growing renewable energy sector and one of **Australia’s largest solar battery provider, are** looking to expand their strong sales team due to continuous business growth and an influx of leads. - NO COLD CALLING We are looking for driven and passionate individuals who love sales, hitting their target and making...

  • Indigenous Call Centre Consultant

    1 week ago

    Box Hill North, Victoria, Australia Indigenous Workstars Full time

    Our client is seeking a Customer Contact Officer role in Box Hill.About the role:Service clients via phone, web chat, mail and other media types, administration duties, inbound and outbound calls, handling enquiries, complaints, and providing information.Available Roles: Full time, part time and casual roles available Full time 38 hours per week Part time...

  • Maintenance Support Officer

    3 weeks ago

    Cannon Hill, Australia Empire Careers Full time

    Contact Name : Louise Clark Contact Phone : 07 3231 1212 Location : Cannon Hill Job Type : Fixed Term/ Temp Job Salary : $44.49 per hour **AO3 Call Centre - Maintenance Support Officer** - ** 3 months with possible extension**: - ** $44.49 + super per hour**: - ** ASAP Start**: - ** Queensland Government**: - ** South East Brisbane - close to public...

  • Full-time Ops Centre Coordinator

    1 week ago

    Cannon Hill, Queensland, Australia TRIDENT SERVICES AUSTRALIA Full time

    Operations Centre CoordinatorTrident Services is an industry leading provider of integrated services including cleaning and security services in retail centres and airports throughout Australia. We pride ourselves on the delivery of proactive, well managed service to our clients.As an Operations Centre Coordinator you will be responsible for ensuring...

  • Full-time Ops Centre Coordinator

    3 weeks ago

    Cannon Hill, Australia TRIDENT SERVICES AUSTRALIA Full time

    **Operations Centre Coordinator** Trident Services is an industry leading provider of integrated services including cleaning and security services in retail centres and airports throughout Australia. We pride ourselves on the delivery of proactive, well managed service to our clients. As an Operations Centre Coordinator you will be responsible for ensuring...

  • Administration Team Leader

    1 week ago

    Box Hill, Australia Imaging Associates Full time

    Imaging Associates provides a fresh approach to Radiology and is owned by a team of well-respected Radiologists with practices across the Eastern suburbs of Melbourne, Gippsland, and Wagga Wagga. We are a growing business with new clinics planned to open throughout the year ahead. As a result of our growth, a newly created leadership opportunity is present...

  • Nurse Care Coordinator

    4 weeks ago

    Box Hill, Australia Eastern Health Full time

    Nurse Care Coordinator HARP Temporary part time position available Dynamic multidisciplinary team Partner in care across a myriad of sites Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental...

  • Nurse Care Coordinator

    2 days ago

    Box Hill, Australia Eastern Health Full time

    Nurse Care Coordinator HARP Temporary part time position available Dynamic multidisciplinary team Partner in care across a myriad of sites Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental...

  • Perioperative Floor Coordinator

    3 weeks ago

    Box Hill, Australia Epworth Healthcare Full time

    Exciting perioperative leadership opportunity Located in Box Hill - close to public transport links Excellent benefits including salary packing of $15,900 per annum The Role In this full time role, based in Box Hill, you will be responsible for the operational managment of the theatre complex in collaboration with the senior managment team to ensure...

  • Schools Relationship Coordinator

    1 week ago

    Box Hill, Australia Box Hill Institute Full time

    Based at our Box Hill Campus - Full-time, ongoing position available - PACCT 6 - $77,949 plus compulsory superannuation contribution **About the role**: An exciting and unique opportunity to join Box Hill Institute as our Schools Relationship Coordinator! The Schools Relationship Coordinator position is responsible for increasing Box Hill Institute’s...

  • Director Business Service Centre

    3 weeks ago

    Box Hill, Australia Eastern Health Full time

    Director – Business Service Centre Permanent Full Time with monthly day off + 5 weeks annual leave Box Hill Hospital (close to shops & cafes) Great leadership opportunity Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including...

  • Kinship Engagement Coordinator

    2 months ago

    Box Hill, Australia Department of Families, Fairness and Housing Full time

    THE ROLE This innovative position will drive positive changes and enhance the life outcomes for children and young people across each of the Department of Families Fairness and Housing areas. The Kinship Engagement Coordinator will work under the new model of kinship care that was rolled out across Victoria, in the early identification of potential kinship...

  • Kinship Engagement Coordinator

    2 days ago

    Box Hill, Australia Department of Families, Fairness and Housing Full time

    THE ROLE This innovative position will drive positive changes and enhance the life outcomes for children and young people across each of the Department of Families Fairness and Housing areas. The Kinship Engagement Coordinator will work under the new model of kinship care that was rolled out across Victoria, in the early identification of potential kinship...

  • Nurse Care Coordinator Harp

    4 weeks ago

    Box Hill, Australia Eastern Health Full time

    Multiple positions available - Temporary Part Time/Temporary Full Time Eastern Health Dynamic multidisciplinary team $107,962.40 - $122,163.60 P.A. (paid pro rata) Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity,...

  • Nurse Care Coordinator Harp

    2 weeks ago

    Box Hill, Australia Eastern Health Full time

    Permanent part time position available Dynamic multidisciplinary team Partner in care across a myriad of sites Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol,...

  • Nurse Care Coordinator Harp

    3 weeks ago

    Box Hill, Australia Eastern Health Full time

    Multiple positions available - Temporary Part Time/Temporary Full Time Eastern Health Dynamic multidisciplinary team $107,962.40 P.A. (paid pro rata) + super + salary packing Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including...

  • Nurse Care Coordinator Harp

    2 days ago

    Box Hill, Australia Eastern Health Full time

    Multiple positions available - Temporary Part Time/Temporary Full Time Eastern Health Dynamic multidisciplinary team $107,962.40 - $122,163.60 P.A. (paid pro rata) Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity,...

  • Customer Experience Coordinator

    6 days ago

    Notting Hill, Australia St John Ambulance Australia (Victoria) Full time

    Experience call centre sales professional meeting team KPIs - Coordinate on site bookings for our Major Accounts & Sales teams - Join an organisation to make a difference to the community **Customer Experience Coordinator** **Location**:Notting Hill **Remuneration**:$56,000 to** **$60,000 (plus 11% superannuation) **Employment...

  • Despatch Coordinator

    1 week ago

    Box Hill, Australia Adbri Masonry Full time

    **The role** A Despatch Coordinator / Customer Service Officer is required for our Adbri Masonry distribution yard in Boxhill. The position will be responsible to coordinate and maintain a reliable despatch service, working with our yard staff, customer service team, the national logistics team, and our transport contractors to ensure our customers get the...

  • Course Coordinator Nursing

    2 weeks ago

    Box Hill, Australia Box Hill Institute Full time

    Based at our Box Hill, Lilydale and/or City campus - Part time 0.6 EFT (22.8 hrs per week), fixed term until 31 December 2024 - Attractive remuneration package offered **About the role**: Exciting opportunity to join Box Hill Institute as our Course Coordinator - Nursing! Within this role, you will be responsible for leading the design, development,...