Maintenance Support Officer

2 weeks ago

Cannon Hill, Australia Empire Careers Full time

Contact Name : Louise Clark

Contact Phone : 07 3231 1212

Location : Cannon Hill

Job Type : Fixed Term/ Temp

Job Salary : $44.49 per hour

**AO3 Call Centre - Maintenance Support Officer**
- ** 3 months with possible extension**:

- ** $44.49 + super per hour**:

- ** ASAP Start**:

- ** Queensland Government**:

- ** South East Brisbane - close to public transport**

**The Role**

Fantastic opportunity to join this great team environment in a Call Centre as a Maintenance Support Officer. You will build relationships with customers and contractors and your duties will include:

- Arranging responsive maintenance for Government Housing Properties
- Answering or making customer calls to address their maintenance needs.
- Engaging with callers to confirm or clarify information and calming angry customers, as needed.
- Building relationships with customers and contractors
- Appropriately using software, databases, scripts, and tools
- Understanding and striving to meet or exceed call centre metrics.
- Providing consistent customer service

***

**You**
- Call Centre Skills/Knowledge
- Problem-solving and De-escalation skills
- Multitasking ability
- Exceptional customer service, active listening and verbal and written communication skills
- Strong time management and decision-making ability
- Able to collaborate and work in a team.
- Microsoft Office Skills in Excel, Word and Teams
- ** Government experience highly desirable

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