Customer Experience Officer

3 weeks ago

Morwell, Australia Department of Energy, Environment and Climate Action Full time

The Customer Experience Team provides an easy, consistent and accessible experience helping customers participate in and receive the benefits from the Solar Homes program. This includes a strong focus on putting the customer first, providing timely access to information, pursuing a culture of first contact resolution and low customer effort and placing an emphasis on using customer insights and data to drive a better experience for customers.

This position reports to a Team Lead Customer Experience and is required to demonstrate excellent customer service skills (telephone and written) with proven ability to communicate clearly, accurately and empathetically. You must be a confident, energised individual with the ability to work as a team player and enjoy collaborating with others to achieve a win-win outcome. A passion for supporting the growth of the renewable energy industry will be a plus.

**Specialist/Technical Expertise/Qualifications**
- Sound knowledge and understanding of current challenges, issues, opportunities and community aspirations amongst Aboriginal Victorian communities.
- Exceptional customer rapport and relationship building skills with proven ability to communicate clearly, accurately and empathetically in both written and verbal form.
- Passion for resolving complex customer problems.
- Demonstrated ability to work with Salesforce or similar Customer Relationship Management Systems.
- Demonstrated ability to plan and organise workload to consistently meet a range of deadlines.
- Proven ability to work in a high paced and constantly changing environment.

**This is a fixed term position available until 30 October 2025. The work location for this position is Morwell with hybrid work arrangements available.**

To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.

For further information please refer to the attached position description.

**Applications close at midnight on Monday, 18 November 2024**

**Other relevant information**:
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.

**A Diverse, Inclusive and Flexible Workplace**
- This_position is designated for Aboriginal and/or Torres Strait Islander people under s.12 Special Measures of the Equal Opportunity Act 2010. Confirmation of Aboriginality will be required for appointment to this position. Only Aboriginal and/or Torres Strait Islander people are eligible to apply._
- We recognise the significant responsibility to enable self-determination, be accountable to Traditional Owners and provide opportunities to strengthen First Peoples' connection to Country. We are committed to creating a culturally safe environment, where individuals feel safe, valued, and able to celebrate their culture, and spiritual and belief systems._
- We also understand that a balanced life is important to our employees. Talk to us about our flexible options such as working some days from home, starting early or late, working part time, job sharing or accessing paid or unpaid leave._

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