Customer Service Representative
3 weeks ago
Customer Service Role Overview
At Alinta Energy, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in helping us achieve this goal.
Key Responsibilities
- Provide top-notch customer service to our valued clients via phone and online channels.
- Deliver on key performance indicators (KPIs) related to sales, responsiveness, quality, and customer excellence.
- Own customer queries, ensuring first-call resolution and identifying potential repeat call drivers.
- Effectively communicate the value of the Alinta Energy brand and services to our customers.
What You'll Get Out of It
We're a welcoming team that prioritizes respect, great communication, and looking out for each other's well-being. You'll enjoy flexible working arrangements, a comprehensive training program, and a range of exclusive Alinta benefits.
What You'll Bring to It
After completing our 8-week paid training program, you'll be equipped to provide exceptional customer service while showcasing the value of the Alinta Energy brand. You'll work in a full-time, ongoing capacity with the flexibility to work a rotating roster in our hybrid model from both our modern office and your home.
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