Customer Experience Associate

3 days ago


Morwell, Victoria, Australia Alinta Energy Full time
Transforming Energy, Transforming Lives

We are Alinta Energy, one of Australia's biggest energy retailers, with over 1.1 million customers. Our mission is to help transform energy in affordable and sustainable ways.

About the Role

This is an exciting opportunity to join our team as a Customer Experience Associate, working at our Latrobe Valley Customer Experience Hub. As part of our hybrid working model, you will have the flexibility to work from home or our modern office.

In this role, you will be providing exceptional customer service to our clients, handling incoming calls and online enquiries. You will also be responsible for delivering on key performance indicators (KPIs) related to sales, responsiveness, quality, and customer excellence.

What We Offer
  • A competitive annual salary of $66,500 (inclusive of superannuation), plus an annual bonus and monthly recognition incentives.
  • Ongoing training and support from our leadership team, ensuring you have the skills and knowledge to excel in your role.
  • The opportunity to grow your career in a dynamic and rapidly evolving industry.

You will be working in a collaborative and supportive environment, with a focus on shared respect, great communication, and acting on ideas. We offer flexible working arrangements, including a rotating roster that allows you to balance work and personal life.

Key Responsibilities
  1. Handle incoming customer calls and online enquiries, providing exceptional customer service at every interaction.
  2. Demonstrate the value of the Alinta Energy brand and services to our customers.
  3. Deliver on KPIs and targets related to sales, responsiveness, quality, and customer excellence.

We are committed to creating a workplace culture that values diversity, equity, and inclusion. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we would love to hear from you.


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