Implementation Specialist

3 weeks ago


Sydney, Australia Domain Group Full time

**Who are you?**
- Pre-sales customer support
- Collaborate with solutions and sales team as part of the pre-sales discovery process where required as a technical Subject Matter Expert
- Activation & onboarding
- Ensure activation API and data solutions are successfully delivered
- Provide support and advice through the test phase of our solution delivery
- Provide customer training and implementation support as required
- Post-sales support
- Provide technical post-sales support (Level II) for our customers, working closely with internal
- Domain product/tech/data teams to resolve as required
- Track and report on customer technical issues
- Stay informed about product changes or issues and ensure timely communication to the sales team and customers
- Drive accountability for commercial and customer service KPI’s
- Maintain technical and support materials for customer and internal purposes
- Seek continuous improvement opportunities to improve our processes and workflows for external and internal customers
- Special projects
- You’ll often be involved in special projects, for example: automation of recurring data extracts, streamlining API usage tracking

**Why join us?**

We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

- Discover your ideal work-life balance with our approach to flexibility - whether it’s adjusted hours or making the most of working remotely and from our offices, let’s chat about what works best for you;
- First-rate parental leave and wellbeing policies;
- Access to _Perkbox_, giving you discounts across healthcare, entertainment, food, utilities and more
- Continuous opportunities to leap, learn and grow.

We don’t just talk, we do. Every day we solve property problems for Australians and beyond. We encourage our people to see the possibilities, and turn them into realities. That’s why we want you.

**Who are we?**

We shine a light on all things property. Our business aims to simplify the property journey for all involved; motivated by expertise and our exclusive data.

Changing the way people engage with property requires a team of diverse thinkers.

**What’s next?



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