Implementation Specialist

1 week ago


Sydney, New South Wales, Australia hatch Full time
This is a Implementation Specialist role with Domain based in Sydney, Australia

  • Domain --

Role Seniority - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

More About The Implementation Specialist Role At Domain

A great opportunity for a Implementation Specialist to play a crucial role in delivering our purpose as a dynamic digital marketplace. You will partner with our product and commercial teams to design, deliver, and support data solutions for our customers, ensuring a seamless integration and exceptional post-sales support. If you are passionate about leveraging data to drive business growth and deliver exceptional customer experiences, we would love to hear from you. Apply now to become part of our dynamic team and help shape the future of property-related insights and solutions.

The ideal candidate will...
  • Pre-sales customer support
  • Collaborate with solutions and sales team as part of the pre-sales discovery process where required as a technical Subject Matter Expert
  • Activation & onboarding
  • Ensure activation API and data solutions are successfully delivered
  • Provide support and advice through the test phase of our solution delivery
  • Provide customer training and implementation support as required
  • Post-sales support
  • Provide technical post-sales support (Level II) for our customers, working closely with internal
  • Domain product/tech/data teams to resolve as required
  • Track and report on customer technical issues
  • Stay informed about product changes or issues and ensure timely communication to the sales team and customers
  • Drive accountability for commercial and customer service KPI's
  • Maintain technical and support materials for customer and internal purposes
  • Seek continuous improvement opportunities to improve our processes and workflows for external and internal customers
  • Special projects
  • You'll often be involved in special projects, for example: automation of recurring data extracts, streamlining API usage tracking



Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Domain team will be there to support your growth.

???? Please consider applying even if you don't meet 100% of what's outlined ????

Key Responsibilities

  • Technology Solution Design and Development
  • Technical Support and Training

Key Strengths

  • Collaboration
  • Service orientation
  • Problem solving

Why Domain is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Domain not with Hatch.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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