Accounts Officer

2 weeks ago

Melbourne, Australia AFCA Full time

**Company Description**
As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference.

As the Accounts Officer (AR) you will be responsible for providing financial and administrative support in order to ensure effective, efficient and accurate financial and administrative operations. This is provisionally a 12 month contract, reporting into the Financial Controller, joining a small team where you will be responsible for the Accounts Receivable function.

The Accounts Officer will generate monthly invoice files and associated reconciliations, daily receipting, and allocation of all payments from current as well as new members, including credit card charges. We are seeking someone who has both Accounts Receivable and Collections experience, who is a team player and excited by the idea of joining a transforming Finance team.

**_ Please note, this is initially a 12- month secondment opportunity._**

**Typically, in this role you will**:

- Handle invoice enquiries where complaints arise due to incorrect complaint closure or disagreement regarding the closure status
- Handle a large volume of transactions within a complex charge model
- Identify any over payments made or claims for refunds, gather supporting documentation
- Maintain accounts receivable module including data updates
- Follow all debt collection procedures, to ensure internal controls are maintained to preserve the integrity of the financial data.
- Prepare activity statements on monthly basis to report on revenue across AFCA
- Prepare general ledger reconciliations to various accounts on a monthly basis
- Follow procedures to ensure internal controls are maintained to preserve the integrity of the financial data.
- Assist with handling membership enquiries relating to new joining members, membership reinstatements as well as current member queries.
- Maintain process documentation for all key processes in Accounts Receivable.
- Collaborate with other members of the Finance team to continuously improve service delivery and effectiveness of outcomes.

**Qualifications**
- Tertiary qualified in Accounting, Business or Commerce.
- Proven experience within Accounts Receivable & Collections.
- Proficiency in Accounting software and MS Office (including Excel and Word).
- Strong analytical and problem-solving skills.
- Ability to work under pressure and meet deadlines
- Strong interpersonal skills.

**Additional Information**
- ** BOSS Best Places to Work 2024** -credited for its culture, engagement and flexible working arrangements.
- ** Employer of Choice Public Sector and NFP** - Australian HR Awards 2023
- ** Accredited as a Family Friendly Workplace**:

- ** Hybrid working** from home and our state-of-the-art office and facilities designed for collaboration, and wellbeing. We work flexibly at AFCA and encourage you to talk to us about how this role can be flexible for you.
- ** Progressive and inclusive leave entitlements**, including flexible public holiday leave, women’s health leave, 18 weeks paid parental leave, sorry business leave, early and advanced pregnancy loss leave, paid gender affirmation leave, extra personal leave and paid time off over Christmas. Plus, study leave to support your professional development.
- ** Not For Profit** salary packaging benefits.

**Life at AFCA**

Our people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourish

**To apply**:
AFCA is a 2024 Circle Back Initiative Employer - we are committed to responding to every applicant.

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