Incident Analyst

Competitive salary plus short term and long term incentives
- Gain exposure within the Governance, Risk and Compliance space
- Close-knit and supportive team

Are you a pro-active problem solver with a keen eye for detail? Passionate about ensuring organisational integrity and want to own the Incident & Remediation function of a growing business?

Newly created and due to growth, we are seeking an experienced Incident Analyst to join our Governance, Risk and Compliance (GRC) team. Reporting to the Head of GRC, this role will see you play a pivotal role in managing, providing support, challenging and overseeing operational risk and compliance incidents and/or breaches as well as remediation activities.

**About Us**
Established in 2012, Complete Credit Solutions (CCS) is a privately owned and operated business specialising in the acquisition and collection of consumer debts, including credit cards, personal loans, utilities and motor finance. Our mission is to provide better financial outcomes to our customers through flexible payment solutions.

**About the role**
Incidents (and breaches as they are determined):

- Monitor alerts and triage / manage incidents as they are reported
- Facilitate / conduct root cause analysis / investigations or liaise with relevant employee / Subject Matter Expert to deliver the same
- Issue tasks to relevant stakeholders for resolution (or across the incident lifecycle) and monitor completion and accuracy / validity of the task completion
- Ensure completeness and accuracy of incident record / capture / status update / reporting in the GRC system
- Escalate any potential problems / roadblocks or challenges to the Head of GRC in a timely manner
- Project manage incidents and provide weekly / monthly reporting as adequate
- If incident is a reportable breach to the regulator, prepare draft reporting for submission and ensure timely monitoring and follow-up

Remediation:

- Document business requirements to create discrete datasets for different remediation scenarios
- Author calculation methodologies in line with RG277 and product sets to create an inventory of compensation calculators
- Identify and validate the scope of remediation by continuously triaging the remediation methodology against the supplied data
- Review / test communications to customers in relation to remediation activities
- Document processes for high volume and complex remediations
- Project manage remediation activities and provide weekly / monthly reporting as adequate

**About You**
- At least 2 years’ experience in the risk / compliance / control assurance space
- Ideally at least 6 months previous experience on incident management and / or remediation activities in the financial services sector
- Detailed understanding of RG277
- Ability to author business requirements, process and methodology documents
- Strong analytical skills with attention to detail
- Strong and effective communication skills to liaise with various stakeholders
- Familiarity with incident management frameworks in Financial Services
- Previous experience in project management will be a bonus

**The perks and benefits**
- Oversee and own the incident and remediation function of the business - highly independent role with pathways to management for the right person
- Gain exposure within the Governance, Risk and Compliance space for a growing and reputable financial services organisation
- Competitive salary plus short term and long term incentives
- Permanent full time or part time role (minimum 30 hours per week)
- Based in Parramatta CBD, close to public transport, shops, cafes etc. - option to also be based in our new Hurstville office a few days a week
- Hybrid in office and work from home
- Join a company that values your wellbeing - think free massage chairs available 24/7, fresh fruit delivered weekly, prayer and reflection rooms, facilities for bike storage/showers/hairdryers and more
- Quarterly awards and long service milestone celebrations
- Barista style coffee provided
- Smart casual dress policy - dress for your day

As part of the CCS Recruitment process, successful applicants will be required to complete a National Police Criminal History Check before they receive an employment offer.

Please call us on 02 8898 0176 if you have any questions.