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Operations Manager

7 months ago

Caringbah, Australia Woolworths Full time

**CFC Operations Manager - eCom (Assistant Site Manager) Caringbah CFC**:
**We are extremely excited to share with you an opportunity to be a part of the Customer Fulfilment Centre (CFC) at Caringbah in NSW and lead one of our large scale dedicated online facilities.
**Join us in providing a little good for our online customers. Reporting to the CFC Manager, this role will:
- **Shape the future of online shopping in NSW**
- **Lead, coach and manage the Online - AM, Online - PM and Dispatch managers to deliver End to End daily customer satisfaction through picking, packing and dispatching orders to the highest standard reflecting in Perfect Order Rate and Voice of Customer**
- **To lead the CFC in the absence of the CFC Manager**
- **Provide access to great career opportunities and pathways**
- **As part of the WooliesX family, trial new processes to shape and evolve the way we fulfil online orders to deliver the best outcome for our team and customers.
**What makes you right for WooliesX**:
**As the CFC Operations Manager - eCom, your key responsibilities will be to:
- **Manage the day to day Customer Order operations by coaching teams to ensure online orders are picked and packed accurately, to ensure customers receive their orders in full**
- **Demonstrate a sound Fresh Food knowledge, a commitment to quality and fresh product will always be fresh in picking and packing process**
- **Support team managers in managing performance and achieve business objectives**
- **Understand information, identify trends and prioritise issues, then make effective decisions and delegate tasks as needed**
- **Deliver KPIs across Online Fulfilment and Dispatch whilst maintaining a safety first culture**
- **Drive customer loyalty through achieving a perfect order by delivering the targets and budgets**
- **Support the CFC Manager to review costs and efficiencies to ensure CODB budgets are met and deliver to wage cost and items per labour hour (IPLH) targets
**The right attitude is everything....
- **Genuine passion for food & shopping**
- **Customer first mentality**
- **Love of teamwork and growing with others**
- **Flexible and adaptable to change**
- **Reliable and driven**
- **Able to celebrate and embrace diversity
**Key Skills & Competencies**
- **Ability to coach, motivate and inspire a large team to stretch their capabilities and unleash their potential**
- **Remain composed under pressure to deliver results whilst maintaining leadership profile**
- **Ability to problem solve escalated issues to make the right decisions for the team and broader business**
- **Ability to communicate information and ideas in a way that is simple to understand by the team and achieves the desired outcomes**
- **Financial acumen and ability to analyse information, identify trends and prioritise issues, then make effective decisions and deploy resources as needed**
- **Innovative and not content with status quo, always looking for new ways to delight the customer**
- **An understanding of the perfect order scorecard segments, Voice of Customer, and other metrics to analyse the CFC operations, then make the necessary changes to deliver a better result
**Essential knowledge and experience**
- **Retail management experience**
- **Trading department management experience**
- **Knowledge of Online order fulfilment processes and systems**
- **Experience working to a budget to achieve business targets including CODB and throughput**
- **Previous experience leading and developing a diverse team**
- **Effective written and verbal communication skills**
- **Experience managing the performance, development, and engagement of team members**
- **Computer literate
**Desirable knowledge and experience**
- **Experience with visual merchandising and stock control**
- **Experience working in a highly regulated environment**
- **Experience working in food online environment**
- **Experience in promotional planning**
- **Experience in best inventory management practises**
- **Understanding of outbound transport processes**
- **Assistant Store Manager experience or equivalent
**When you will be needed**:
**This is a full time position requiring flexible availability across evenings and weekends to work as per business needs.
**WooliesX, a job is never just a job.**:
**It’s the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us has an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you’re looking for a place to develop, you could be who we’re looking for.
**Who we are**:
**As a start-up business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths to our customers, powered by our team, technology and data. To achieve our customer 1st strategy, we have combined the Digital, eCommerce, Customer Loyalty and Financial Services businesses to transform the customer experience under one ban