Customer Service Officer

2 weeks ago

Eagle Farm, Australia BlueScope Full time

**Job Description**:
BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

**The Opportunity**

Come and discover the opportunity to join our BlueScope Distribution business in our Eagle Farm team as a Customer Service Officer in the Exports team. BlueScope Distribution is a provider of single-source product, processing and service solutions in steel and aluminum. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification. BlueScope Distribution supports its customers by helping them find the freedom to do what they do best.

In this dynamic role, you will partner with a diverse and varied global customer base, working to ensure our product gets to its destination, wherever in the world that may be, on time and in full. Working with a supportive and tight knit team, you will have ownership of the process from beginning to end. Co-ordinating the supply chain and sourcing of product, packaging, distribution, freight and logistics, your success in this role will grow from building key relationships with a variety of functional teams across our broader business.

Based in our Eagle Farm site, this opportunity includes a competitive remuneration package, including participation in our Profit Share Program (annual bonus). You will have access to various health and well-being initiatives including our Employee Assistance Program, Employee Real Deals and on-going learning, training and development.

**What Will You Do?**

Your excellence in delivering a superior customer experience will be on full display as you:

- source and secure product for customers by utilising a deep knowledge of steel supply chains
- timely and accurate lodgments of supply solutions as per regulatory and process requirements
- manage freight cost solutions and other expenses for on time order fulfilment.
- continuously seek out opportunities to grow the business

**More About You**

You may have come from an operations role or have worked with similar products in the past and wanting a change in career. Your transferrable skills will include:

- strong customer relationship management skills
- be a strong negotiator and influencer of key stakeholders
- the ability to juggle multiple priorities at once and deliver outcomes under time pressure
- ability to work well in a collaborative environment

**Why BlueScope**

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

- ** create and deliver innovative solutions** that drive transformation in our business
- ** make an impact **that really does shape the world we live in
- ** keep growing** through continuous learning and development opportunities
- ** enjoy the sense of belonging **that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: _We create and inspire smart solutions in steel, to strengthen our communities for the future._

**Together **we can make a world of difference.

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