Customer Service Specialist

2 weeks ago

Eagle Farm, Australia Metso Outotec Full time

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

**Job posting end date**: 05/12/2024

Introduction

We are seeking a Customer Service Specialist to join Metso. You will be responsible for the quotation, order and backlog management of the entire Quotation and Order Life cycle, through to invoicing.
In this position, you will report to the Manager Customer Service, Australia.

This position is ideally located in our Brisbane office, but we are happy to consider Tomago, NSW location as well.

Team you belong to

You will join a team of Customer Service experts, who are passionate about providing the best service possible.

We work closely with our colleagues and our internal stakeholders. The members in our team are located across the East Coast.

What you’ll do

This role will cover all aspects of Quote and Order Management, some of the responsibilities will include;
- Courteous, efficient handling of customers enquiries. Reply to customers within the same day
- Cost control and supervision of site service purchasing and invoicing including debtors
- Responsible for the order expediting feedback to customer
- Responsible for invoicing paperwork as required
- Use telephones and other voice to voice platforms e.g. MS Teams to reach out to customers and Field Service Operations teams to gain updates, confirmations, liaise issues and proactively drive excellent customer experience
- Assist with spare parts quotes
- Actively participate in weekly team meetings and updates. Co-ordinate meeting with Field Service Managers to discuss upcoming shutdowns, events, customer experience
- Own the customer day-to-day relationships
- Undertake ongoing necessary training to become competent and resourceful
- Invoice to be completed within 6 days after technical completion for customer satisfaction
- Debtor to be followed up at 31-60 days

Who you are
- Minimum 3 years’ experience in a similar role
- Proven experience using SAP (desirable)
- Able to collaborate with external and internal stakeholders
- Proven customer handling skills and a customer satisfaction focus
- Detailed understanding of quotation and order fulfillment processes
- Working knowledge of verbal and written English, fluent in local language
- Basic understanding of relevant technologies
- Experience with the following Software programs and systems is preferred and highly regarded - Salesforce, Ariba, Power BI and MS Teams

What's in it for you
- A work environment where safety is always the number one priority - both your physical and mental health is our priority
- A competitive base salary reflective of your skills and experience with annual incentive program
- Additional Annual Leave benefit for all permanent and maximum term employees
- Flexibility in your working lifestyle - our team manages their own balance of working from home and in our office environment
- Gender Neutral Paid Parental Leave of 18 weeks at full pay
- Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
- Active Social Club and company wide social events as your social wellness is important to us
- Family focused events as your family forms part of our close-knit community
- Comprehensive medical benefits including discounted private health insurance for employees and immediate family
- Company provided Salary Continuance insurance cover
- Career development & education assistance to further your technical and leadership ambitions

**Hiring Manager**: Rachel Lukas

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.

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