Aps3 & Aps4 Customer Service Officers

2 weeks ago

Brisbane, Australia DFP Recruitment Services Full time

**Job description**:
We are seeking a number of experienced Customer Advice Officers to join this Federal Government team based in Brisbane’s CBD. These are 6 months assignment with view to extension.

**The Team**:
This is a call centre environment which provides a mechanism for job seekers, employers and interested members of the public to ask questions and provide feedback about employment services. The team are dedicated to quality customer service by effectively researching and sharing employment services information between job seekers, employers, employment service providers and key stakeholders.

**The Roles**:
The
**APS3** (equivalent) positions are the first point of contact and will interact with job seekers, employers and students.

As part of their usual duties, APS3 Customer Service Officer will:

- Providing a first point of contact for participants including provision of guidance, support and advice tailored to individual needs.
- Investigating and managing routine cases via resolution of customer issues with assistance from higher classification levels.
- Maintaining accurate records within the Customer Relationship Management System (CRM).
- Researching, analysing and making recommendations based on resources and guidelines provided.
- Navigating across multiple IT systems in real-time.
- Demonstrating excellent workplace behaviours including working within a team and promoting a positive team culture

***
- Providing a first point of contact for participants including provision of guidance, support and advice tailored to individual needs.
- Investigating, managing, and resolving complex cases with assistance from staff of higher classification levels where needed.
- Conducting thorough investigations and using effective management strategies to address the concerns of complainants.
- Identifying learning opportunities and providing mentoring to staff of lower classification levels where required.
- Employing a flexible approach to day-to-day work changes and shifting priorities.
- Maintaining accurate records within the Customer Relationship Management System (CRM)
- Researching, analysing, and making informed decisions based on the resources and guidelines provided.
- Navigating across multiple IT systems in real-time.
- Demonstrating excellent workplace behaviours including working within a team and promoting positive team culture.

The successful applicants will be
- Experienced in working within strict policies and procedures, preferably within Federal Government environment;
- Customer focused people who will put clients at the centre of everything they do;
- Ability to quickly acquire knowledge of information systems;
- Confidently present verbal and written information in a clear, concise, confidential and professional manner;
- Confident with building and sustaining positive relationships in a team environment;
- Have the ability to undertake investigations and assist in the resolution of technical issues;
- Experienced within contact centre environment or government programmes.

Experience in a Job Services environment is desired but not essential.

Applicants
**must hold Australian Citizenship** and the completion of a National Police Check is essential prior to commencement.

If you are interested in this role, please APPLY NOW by clicking the available link and including a cover letter. Interviews will commence immediately.

If you are already registered with DFP, please speak with your Consultant on 07 3239 2500 prior to applying.

Note: You may be required to provide evidence of your COVID-19 vaccination status.

  • Customer Service Officer

    5 days ago

    Brisbane central business district, Queensland, Australia Karlka Recruiting Group Full time

    Ongoing on hire position Federal Government Agency QLD CBD or SA LocationAbout the companyKarlka Recruiting Group has partnered with aFederal Government Agency to engage an APS3 & APS4 Customer Service Officer.***This position is located in their busy QLD CBD or SA***office for anOngoing on-hire positionstrong performance and attendance.DutiesThe APS3...

  • Aps3 & Aps4 Customer Service Officers

    6 days ago

    Brisbane, Queensland, Australia DFP Recruitment Services Full time

    Job description: We are seeking a number of experienced Customer Advice Officers to join this Federal Government team based in Brisbane's CBD. These are 6 months assignment with view to extension.The Team:This is a call centre environment which provides a mechanism for job seekers, employers and interested members of the public to ask questions and provide...

  • Aps3/4 Program/administration Officer

    3 weeks ago

    Brisbane, Australia Onpoint 365 Full time

    Great starting point for any APS career - 3 month contract - Brisbane City Location - All considered applicants must be able to obtain and produce a police check_ - **Brisbane City Location**: - **3-month contract**: - **Hold current Baseline security clearance and/or police check**: - **Competitive rates at an APS3 and APS4...

  • Access Officer

    3 weeks ago

    Brisbane, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS3 equivalent Access Officer. - APS3 equivalent 37+ p/h + super - Located in Brisbane, Queensland - Up to 6 months & 12 months with potential to extend, pending business and performance...

  • Aps3 Service Support Officer

    4 weeks ago

    Brisbane, Australia HAYS Full time

    APS3 Service Support Officer required for contract until 30/6/24 in Ipswich **Your new company** Hays has partnered with a leading Federal Government Agency, specialising in support for Australian Veterans. We are currently recruiting for an experienced APS3 Service Support Officer to join their team. This is a contract assignment until June 30 2024, at...

  • Aps3 Client Services Officer

    1 month ago

    Brisbane, Australia people2people Full time

    Brisbane city location - 6-month temporary assignment - $34 - $36 per hour + super **About the business** people2people have partnered with an Australian federal government department who are looking for APS3 Client Service Officers to join their team within Brisbane’s CBD. **About the role** Reporting to the Service Delivery Team Leader, the purpose of...

  • Aps3 Client Services Officer

    3 weeks ago

    Brisbane, Australia people2people Full time

    Brisbane city location - 6-month temporary assignment - $34 - $36 per hour + super **About the business** people2people have partnered with an Australian federal government department who are looking for APS3 Client Service Officers to join their team within Brisbane’s CBD. **About the role** Reporting to the Service Delivery Team Leader, the purpose of...

  • Aps3 Access Officers

    3 weeks ago

    Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: We are currently seeking a number of APS3 Administration/ Access Officers to join the team within a Federal Government Agency based in Brisbane CBD. **The Role** The APS3 Access Officers may have some public contact and is required to communicate with and provide straightforward advice to a range of internal and external...

  • APS3 Client Support Officer

    1 month ago

    Brisbane, Australia Troocoo Full time

    Troocoo are assisting a valued Federal Government client recruit multiple Client Support officers (APS3) commencing ASAP for an initial 12 month period, with possible extensions. $39.00p/hour + super | Brisbane CBD based | Full-time hours onlyWe are seeking motivated and customer-focused individuals...

  • APS3 Client Support Officer

    6 days ago

    Brisbane, Queensland, Australia Troocoo Full time

    Troocoo are assisting a valued Federal Government client recruit multiple Client Support officers (APS3) commencing ASAP for an initial 12 month period, with possible extensions. $39.00p/hour + super | Brisbane CBD based | Full-time hours onlyWe are seeking motivated and customer-focused individuals to join this high performing team as an APS3 CSO. In this...

  • Aps3 Participant Support Officer

    4 weeks ago

    Brisbane, Australia HAYS Full time

    APS3 Participant Support Officer Job Available on Brisbane's Southside Government Position | 12-Month Contract | Community Based Role Great opportunity for an experienced Participant Support Officer to join a reputable Federal Government Department in Inala! **APS3 Participant Support Officer - Inala** **Rate: $37.36/Hourly** **Contract:...

  • Aps3 Participant Support Officer

    1 day ago

    Brisbane, Australia HAYS Full time

    APS3 Participant Support Officer Job Available on Brisbane's Southside Government Position | 12-Month Contract | Community Based Role Great opportunity for an experienced Participant Support Officer to join a reputable Federal Government Department in Inala! **APS3 Participant Support Officer - Inala** **Rate: $37.36/Hourly** **Contract:...

  • Aps3 Client Services Officer

    5 days ago

    Brisbane, Queensland, Australia people2people Full time

    Brisbane city location 6month temporary assignment- $34 - $36 per hour + superAbout the businesspeople2people have partnered with an Australian federal government department who are looking for APS3 Client Service Officers to join their team within Brisbane's CBD.About the roleReporting to the Service Delivery Team Leader, the purpose of the Client Service...

  • Aps3 & Aps4 Customer Service Officers

    4 days ago

    Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking a number of experienced Customer Advice Officers to join this Federal Government team based in Brisbane’s CBD. These are 6 months assignment with view to extension. **The Team**: This is a call centre environment which provides a mechanism for job seekers, employers and interested members of the public to ask questions...

  • APS 3 & 4 Levels Federal Government Roles

    4 weeks ago

    Brisbane, Australia HOBAN Recruitment Full time

    APS3 & 4 Levels roles are an amazing stepping stone into Australia's biggest Disability Agency! Be part of this lift changing organisation today!APS3 and APS4 Level rolesFantastic hourly rate ranging between $37.36 to $43.82 per hour + SuperHybrid work arrangement offering flexibility in Brisbane and surrounding areas.Opportunity to contribute to a...

  • APS 3 & 4 Levels Federal Government Roles

    3 weeks ago

    Brisbane, Australia HOBAN Recruitment Full time

    APS3 & 4 Levels roles are an amazing stepping stone into Australia's biggest Disability Agency! Be part of this lift changing organisation today!APS3 and APS4 Level rolesFantastic hourly rate ranging between $37.36 to $43.82 per hour + SuperHybrid work arrangement offering flexibility in Brisbane and surrounding areas.Opportunity to contribute to a...

  • Aps3 Participant Support Officer

    4 weeks ago

    Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking an enthusiastic and professional Participant Support Officer to join the team within a Federal Government Agency based in Brisbane. This role will be on a contract basis for 12 months and will be an equivalent APS3 level. **The Role**: To be successful in this role you will ideally have proven experience within a customer...

  • Aps4 & 5 Complaints Officers

    3 weeks ago

    Brisbane, Australia HAYS Full time

    Multiple APS4 & 5 vacancies are available in both Brisbane CBD and North Brisbane. **Your new company** The federal government organisation is seeking multiple APS4 & 5 Complaints Officers to join their team for 12-month contracts. They are seeking people who can listen to people, analyse the information they provide and decide the best next steps....

  • Aps3 Participant Support Officer

    2 months ago

    Brisbane, Australia Talent International Full time

    **Job Details**: **Location** Brisbane **Salary** AU$30.00 - AU$37.36 per hour + Great salary expectation **Job Type** Full Time **Ref** BBBH100498_1680592980 **Contact** Jenifer Mitchell **Posted** about 1 hour ago Talent International is searching for experienced APS3 Participant Support Officer a Brisbane based national disability support...

  • Aps3 Participant Support Officer

    4 weeks ago

    Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking an enthusiastic and professional Participant Support Officer to join the team within a Federal Government Agency based in Brisbane CBD. This role will be on a contract basis for 12 months and will be an equivalent APS3 level. **The Role**: As the Participant Support Officer, you will assist customers in a face to face...