Aps3 & Aps4 Customer Service Officers
7 months ago
**Job description**:
We are seeking a number of experienced Customer Advice Officers to join this Federal Government team based in Brisbane’s CBD. These are 6 months assignment with view to extension.
**The Team**:
This is a call centre environment which provides a mechanism for job seekers, employers and interested members of the public to ask questions and provide feedback about employment services. The team are dedicated to quality customer service by effectively researching and sharing employment services information between job seekers, employers, employment service providers and key stakeholders.
**The Roles**:
Engaging directly with clients you will respond to enquiries and provide information. The department's primary responsibility is to provide a point of contact to assist job seekers and employers with individual solutions to their employment services enquiries. The team are dedicated to providing quality customer service by effectively researching and sharing employment services information between job seekers, employers, providers and key stakeholders.
The successful applicants will be
- Experienced in working within strict policies and procedures, preferably within Federal Government environment;
- Customer focused people who will put clients at the centre of everything they do;
- Ability to quickly acquire knowledge of information systems;
- Confidently present verbal and written information in a clear, concise, confidential and professional manner;
- Confident with building and sustaining positive relationships in a team environment;
- Have the ability to undertake investigations and assist in the resolution of technical issues;
- Experienced within contact centre environment or government programmes.
Experience in a Job Services environment is desired but not essential.
Applicants
**must hold Australian Citizenship** and the completion of a National Police Check is essential prior to commencement.
If you are interested in this role, please APPLY NOW by clicking the available link and including a cover letter. Interviews will commence immediately.
If you are already registered with DFP, please speak with your Consultant on 07 3239 2500 prior to applying.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
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