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Aps3 Service Support Officer
4 weeks ago
APS3 Service Support Officer required for contract until 30/6/24 in Ipswich
**Your new company**
Hays has partnered with a leading Federal Government Agency, specialising in support for Australian Veterans. We are currently recruiting for an experienced APS3 Service Support Officer to join their team. This is a contract assignment until June 30 2024, at their Ipswich location.
**Your new role**
- Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team.
- Provide frontline administrative support and first point of contact to clients presenting for in-centre appointments including appointment management activities via the Client Management System.
- Provide administrative support in the coordination of regional events inclusive of group treatment and educative programs, internal meetings, and community based events.
- Provide administrative support across all service delivery streams inclusive of data entry, record keeping, and workflow tasks.
- Deliver correspondence both internally and externally related to client allocations, referrals, appointments, and service satisfaction.
- Support the daily operations including management of regional correspondence and deliveries, arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues.
- Understand and support the vision, mission and business objectives of the department.
**What you'll need to succeed**
- Be an Australian Citizen
- Hold a current Blue Card (WWC/VP) or willing to obtain
- Strong communication skills and the ability to work collaboratively
- Previous admin / reception experience
**What you'll get in return**
- Contract until 30/06/24 (potential for extension) with a leading Federal Government agency
- Hourly rate of $39 - $45 + Super (based on experience)
- Full-time working hours of 37.5 p/w, Monday - Friday
- Ipswich location
**What you need to do now**
2805909
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