Director of Retail Consutling

4 weeks ago


Sydney, Australia Focal Systems Full time

Remote with travel to customers' sites

Located in Sydney, Australia

**Who we are**

Focal Systems is the industry leader in retail AI solutions. We are a Silicon Valley based, deep Learning first company. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal Systems has been deployed at scale with the top retailers in the world.

**What we are looking for**

**What you will be doing**
- Lead the change management process with our customers as they trial and adopt Focal
- Maximize efficiency and productivity through process analysis and interdepartmental collaboration
- Seek and act upon opportunities for expansion within our customers
- Lead a team of Customer Success Managers/Retail Consultants in Australia
- Build relationships with and secure support from key stakeholders
- Work across retail functional silos (merchandising, operations, supply chain) to maximize the value of Focal-generated data
- Be the voice of the customer to help guide the Focal product roadmap and prioritization
- Proactively address barriers to success
- Understand the customer's business, define success criteria, and build plans to exceed expectations

**What you need to be successful**
- 8+ years professional experience in retail consulting or change management, ideally within grocers
- Ability to forge relationships with VP and C level executives
- Understanding of key success factors, trends, and strategies in the grocery industry
- Proven ability to plan and manage the operational process for maximum efficiency and productivity
- Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
- Great understanding of account management and customer success OKRs, KPIs & ROI
- Excellent communication, presentation, and demonstration skills
- Ability and desire to work independently in an unstructured environment in locations remote from company HQ

**What we offer**

We care deeply about the health, happiness, and wellbeing of all of our employees. We offer:

- Competitive Salary & Attractive Stock
- Health Insurance
- Paid Time Off
- Education grant



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