Events & Venue Officer

4 months ago

Sydney, Australia NSW Crown Lands and Public Spaces Full time

**_Together we shape thriving communities, public spaces, places and economies._**
- **Ongoing Full Time Opportunity (35 hours/week) - Tuesday to Saturday**:

- **Based at the Royal Botanic Garden Sydney**:

- **Salary relative to experience and ranges from $79,032 to $86,539 + super**

**Join our team at the stunning Royal Botanic Gardens, where you’ll play a key role in turning dream weddings into reality.
**The role**
In this role, you’ll be the go-to person for planning and coordinating a variety of events, with a primary focus on weddings at the Botanic Gardens and The Calyx. Your main goal is to provide exceptional customer service and support to the Venue Sales Manager to ensure every event runs smoothly and leaves a lasting, positive impression. You’ll handle everything from liaising with clients and suppliers on the lead up to their event, producing production schedules and overseeing the on-the-day venue logistics. You’ll also supervise the day-to-day operations and a pool of casuals at The Calyx when needed, ensuring that all events meet the high standards of the Gardens while hitting revenue targets.

One of the key challenges you'll face is juggling multiple bookings at once, especially given the unique and expansive nature of the venues. You’ll need to keep up with the latest policies and practices of the Botanic Gardens, all while maintaining a strong customer-centric approach to meet the needs of your clients— aiming to respond to client requests on the same day. With a schedule that includes working from Tuesday to Saturday, you’ll be required to not only work as part of the events team but to work autonomously with a focus on delivering exceptional service for weekend weddings.

If you have a passion for event coordination, thrive in outdoor settings, and excel in delivering exceptional customer service, this is the perfect opportunity to showcase your skills in one of Sydney's most iconic venues.

For more information read the full Role Description: Events & Venue Officer

**What We’re Looking For**:

- **Prior Experience in Wedding Venue Management**: You've successfully coordinated weddings at hotels, venues, or other event spaces, ensuring everything runs smoothly from the initial booking to the big day.
- **Outdoor Venue Experience**: You have experience managing bookings for outdoor venues, parks, or leisure facilities using a computerized booking management system, ensuring efficient and effective event coordination.
- **Customer-Centric Approach**: Your focus on providing exceptional customer service ensures that clients feel supported and valued, with timely responses and personalized attention to their needs.
- **Critical Thinking & Problem-Solving Skills**: Your ability to navigate complex challenges confidently and adapt to evolving situations.
- **Organizational Skills**: Your ability to juggle multiple bookings and details simultaneously with a keen eye for detail, while keeping everything on track, makes you adept at managing the complexities of event coordination in large, unique venues.
- **Financial Accumen**: You have a general understanding of financial effects and can make informed decisions to maximise profits.
- **Computer skills**: you have an adept skill set in Microsoft office software, CAD software and experience in a venue booking system.
- **Flexibility and Adaptability**: You're ready to work a Tuesday to Saturday schedule, including some later nights and Sundays, to manage and deliver memorable wedding events with the highest level of care and professionalism.

**What is an essential requirement**:

- Ability to work outside of normal working hours and on weekends if required.
- Current drivers’ licence

**About us**
Botanic Gardens of Sydney, under the Royal Botanic Gardens and Domain Trust, is Australia’s oldest scientific institution and a custodian of over $1.2 billion in cultural, heritage, and botanical collections. As the premier botanical research institute, we encompass world-leading botanic gardens and Sydney’s leading outdoor live entertainment precinct. We engage international, national, and regional visitors, making us a leading entity in the NSW tourism sector.

**Why join our team?**
- **Fantastic Team Culture - **Be a part of passionate and hard-working teams who approach their busy day-to-day work with good humour and a sense of fun
- **Genuine long-term Career Opportunities - **Opportunity to grow your career in event and venue management.
- **Focus on Wellbeing and Work/Life Balance - **A regular rostered/allocated day off can be accrued. The Fitness Passport program gives members discounted access to gym, aquatic, and leisure facilities across NSW.
- **Benefits - **Staff are entitled to $6 a day parking on Mrs Macquaries Road, and up to 2 days flex leave when accrued.

**Join us

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