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Customer Care Representative

4 months ago


Adelaide Region SA, Australia Demant Full time

**WHO IS AUDIKA**

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them.

In Australia, Audika has over 350+ clinics around the country who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

**What you will be getting up to**

We are looking for
**Customer Care Representative **to join our busy Contact Centre team on a
**Part time, permanent basis. **Working on a rotating roster (5pm - 8pm Mon - Friday & Sat 10am-2pm; 12noon-8pm 3days/wk; 5pm-8pm Weekdays) across AUS and NZ time zones. You will be the first point of contact for our network of new and existing customers across Australia and New Zealand, booking appointments at no cost into our busy clinic network while providing exceptional customer experience.
- **_First 2wks Full-time paid training is mandatory._**

**What your day will look like**
- Build hearing health awareness
- Sharing the latest marketing campaigns and product releases
- Teamwork, work collaboratively
- Customer Service, build and maintain relationships

**About You**

You don’t have to have worked in a Contact Centre before, previous experience within customer service, sales, hospitality, and retail are all highly regarded.
- Exceptional customer service skills, with a customer centric mindset
- Computer literate with an eye for detail
- A good listener, with an empathetic approach to assisting customers
- Target driven and able to work to KPI’s and targets

**People enjoy working in this team because we provide.**
- Comprehensive two-week group training and induction
- Dedicated Point of Contact support within team after training
- Your own tools of trade, including dedicated workstation, dual screen monitors and latest headset technology.
- The ability to grow your career with a large global company
- Free counselling for you and your family via our Employee Assistance Program helpline

**What’s in it for you**
- Ongoing training, coaching and personal growth opportunities
- Attractive hourly rate
- Performance incentives $$$ available monthly & quarterly
- Access to My Reward discounts, access to our comprehensive, Online Wellbeing program, including Birthday and Christmas Gifts and much, much more
- Fun and fast paced environment

**_We have a passion for people and making a difference if you share our passion then this is the right place for you._