Sales Support Team Leader

2 months ago

North Sydney, Australia Datacom Full time

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (Your Why)
As the Sales Support Team Leader, you will guide a team of Sales Coordinators within our PSG division across Australia. In this leadership role, you will oversee team performance and ensure exceptional customer service delivery. You will succeed by leading through example, inspiring and motivating others, and demonstrating a passion for customer satisfaction and results-driven operations.
**Key Responsibilities**:In this role, your focus will include**:

- Leading, coaching, and developing your team to meet quality and productivity goals.
- Managing escalations and ensuring appropriate resource allocation for both internal and external stakeholders.
- Collaborating across Datacom’s business units to support new business opportunities.
- Fostering a strong commitment to customer service while sharing expertise within the team.
- Identifying opportunities to improve efficiency and streamline processes.

**What You’ll Bring**:

- A solid understanding of sales concepts and practices.
- Proven leadership skills with a passion for coaching, team development, and driving engagement.
- Strong attention to detail with excellent organizational skills.
- A proactive approach, leveraging creative thinking to drive automation and continuous improvement.
- A collaborative mindset, with a willingness to build strong relationships within your team and with support staff.

**Preferred Qualifications**:

- Experience in leadership or supervisory roles.
- Familiarity with sales terminology and processes.
- Leadership training or certifications would be an advantage.

Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

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