Cba Support Team Leader

4 weeks ago

Sydney, Australia Canon Full time

**Hands on leadership role with a highly respected team**:

- **Ownership of the processes to drive efficiencies**:

- **Sydney OR Melbourne location**

**About Us**

Canon is the world's leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable you to connect, communicate and achieve more than you thought possible.

When you join Canon Australia, you’ll find a rewarding culture that values you. You’re empowered to focus on your career progression and turn your goals into reality. You’ll be an integral part of the group’s success.

**About the Role**

Our Business Sales team generate new revenue streams and attract new customers through Canon’s core business and solutions streams. Placing the customer and their needs first, we build partnerships and programs to deliver measurable outcomes for our customers and our business partners.

As the Sales Support Team Leader you will play a key role in providing proactive support to the sales team to help facilitate new sales of Canon solutions through sales channels. You’ll be hands on is providing support to the business and you’ll lead an experienced and highly regarded sales support team. In this newly created role you’ll have the opportunity to shape processes, drive efficiencies and add real value to the sales team and customers alike.

Scope of the role includes:

- Providing administrative support to the National Sales Manager, CBA Support Team, CBA’s and relevant Sales Manager’s.
- Acting as a key coordinating point of contact for the National Sales Manager, CBA Support Team, CBA’s, relevant Sales Managers and Customer Operations Team.
- Coordinating and gathering key information needed to run the business, e.g. sales forecasts, WIPS, ad hoc reports etc.
- Coordinating and running localised marketing activities, conference and function management.
- Facilitating effective management communications to all key stakeholders within the business.
- Assisting with existing customer issues escalations regarding service and sales.
- Communicating with marketing and inside sales for lead generation activities.
- Liaising with customers and the business to provide input to the development of the strategic sales plan to grow, meet and exceed sales and revenue targets and achieve profitable growth commitments across a number of product and service offerings
- Manage data accuracy within SFDC
- Be actively involved in continuous improvement of team, processes, and procedures.
- Provide regular and timely communication to team, to ensure staff are aware of all matters which may affect them

**About you**

You know what it takes to deliver excellent service to sales teams and customers and you are a great manager who leads by example. Perhaps you have previous experience in call center management or leading administrations teams in a sales organization and you know how to define national processes to drive efficiencies and great outcomes for the sales teams. Experience of SalesForce would be highly regarded but more importantly, you are a self-motivated and highly organised person who have well-honed stakeholder engagement skills.

In return we offer the stability of a highly regarded global brand committed to investing in its people and platforms and you’ll be joining a great team in a role with real impact.

If this sounds like you, we’d love you to apply

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

Successful applicants will be notified of next steps.

LI-Hybrid

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