Service Desk Analyst
2 weeks ago
Icon Group is Australia’s largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We are built on a strong but simple vision - to deliver the best care possible, to as many people as possible, as close to home as possible.
With over 3,000 employees company-wide, we bring together all aspects of quality cancer care, including medical oncology, radiation oncology, haematology, pharmacy and chemotherapy compounding to deliver a true end-to-end seamless service for cancer patients internationally.
**Here’s why our people choose us**
- **Purpose, at Pace**:We remain focused on continually expanding our services and making them accessible to more people.
- **Impact, at Scale**:We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.
- **Connection, at Heart**:Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
- **Opportunity, at Hand**:We’re constantly innovating. Every week brings changes, growth and new opportunities.
**A few of our benefits**
- Discounts and cashback on hundreds of brands through our internal ignite app
- Flexible work arrangements, including remote working, compressed work weeks, varying start-finish times and so much more
- Access to novated lease options via our partner RemServ
- Access to paid parental leave
- Access to our Employee Assistance Program (EAP)
**The Opportunity**
***
Every person at Icon plays an important role in shaping our impact and driving our success. And as
**Service Desk Analyst **on a
**permanent**
**full-time** basis based in our
**South Brisbane **office, you’ll join a truly connected and talented team, providing level 1 IT Service Desk support for all divisions of our organisation globally.
At Icon, you’ll play a key part by:
- Escalating incidents with accurate documentation to level 2 and 3 support
- Recording, tracking, and documenting all actions in the incident response and resolution process
- Using remote tools and diagnostic utilities to aid in troubleshooting
- Performing hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
- Installing antivirus software and ensure virus definitions are up to date
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Maintaining inventory changes in the IT Service Desk CMDB database from field input
- Deploying pre-packaged software using distribution tools and processes as requested by end users
**About You**
- Demonstrated experience working in a similar role, with working knowledge of a range of diagnostic utilities and basic computer hardware
- You’ll understand the importance of being organised and have a key eye for detail
- With your active communication skills, you’ll be eager to build strong working relationships with internal and external stakeholders
**Excited to join us and help change people’s lives for the better?**
**At Icon,**
**You Can.
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