Research Case Manager, Stolen Generation Redress

6 days ago

Greater Adelaide SA, Australia Australian Government Full time

Non-ongoing for an initial period of up to 12 months, Flexible working arrangements will be considered
- APS 6
- Woden ACT; Adelaide SA preferred (however other NIAA office locations may also be considered)
- Location: Woden ACT; Adelaide SA preferred (however other NIAA office locations may also be considered)
- Application Closing Date: 13-May-2024

**Classification**

APS 6

APS Level 6 ($94,715 - $106,438)

**Employment Type**

Non-ongoing (for an initial period of up to 12 months)

Where a non-ongoing specified term is offered, this would be for an initial period of up to 12 months, with possibility of extension up to a maximum period of two years.

A non-ongoing offer may result in conversion to an ongoing offer of employment, however this must occur within 18 months from the opening date of this advertisement.

**Flexible Work**

Flexible working arrangements will be considered

**The Opportunity**

Specifically, the role contributes to the operation of the Territories Stolen Generation Redress Scheme by:

- demonstrating research and critical analysis skills to investigate information from a wide range of data sources in a variety of formats. This includes high quality problem solving to identify new information sources that may add depth and detail when it is not readily available or evident
- providing advice on research and analysis principles and techniques, resources and approaches to peers and senior staff
- participating in the development and implementation of records management, research and analysis. This includes identifying ways to improve client support and the provision of information by clients throughout the case management lifecycle
- modelling high quality client engagement and case management skills to support applicants with sensitivity and professionalism. This includes exemplary communication techniques, an ability to draw out additional information and hidden content, creative thinking and attention to detail

To succeed in the role as a Research Case Manager role you will have:

- evidence of strong research literacy and analytical skills, with a substantial understanding of the complexities of Indigenous historical records research and the role of government and non-government organisations that provide access to Aboriginal and Torres Strait Islander records in a culturally sensitive and appropriate manner and in accordance with privacy, copyright legislation and people’s rights over their cultural materials
- the resourcefulness in thoroughly interrogating historical records databases effectively and developing a deep understanding and knowledge of collections that exist across a number of jurisdictions in relation to Aboriginal history
- understanding of the context in which historical records were created and the sensitive details contained in those records which can be harmful or upsetting
- customer focused people skills including; effective listening skills, empathy, patience, attentiveness, personable manner and a trauma informed approach to service delivery in all aspects of your work
- developed writing skills with the ability to contextualise to suit your audience in a logical, effective and individual manner using culturally appropriate language
- proficiency in maintaining comprehensive and detailed case management records and navigating records ensuring high level attention to detail
- strong organisational skills and demonstrated ability to manage competing priorities while taking personal responsibility for accurate completion of work and quality requirements.

**Identified Position**

This position is Identified which signifies that the role has strong involvement in matters relating to Aboriginal and Torres Strait Islander peoples.

This position has direct engagement with Aboriginal and/or Torres Strait Islander peoples, communities and service providers, or is involved in the development of programmes and policy. You will require a high level of cultural competency, including:

- demonstrated understanding of the matters impacting Aboriginal and/or Torres Strait Islander peoples
- demonstrated high level ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander peoples
- demonstrated high level capability and commitment to continue to develop cultural competency.

**Eligibility**

To be eligible for this position you must be an Australian Citizen.

**Security Clearance Required**

Baseline Vetting (Protected)

**Contact Officer**

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