Agri Case Manager

5 months ago

Greater Adelaide SA, Australia Westpac Banking Corporation Full time

Agri Case Manager

**Agri Case Manager**
- **Permanent role**:

- **Based in Bedford Park, SA**

**How will I help?**

As the Agri - Case Manager you will be a key member of the Customer Assist Team within the Customer Solutions Division. The role is critical in supporting Business Assist strategies and to coach, challenge and develop Team Members. You will lead and support the Service Revolution across the business, which is essential to continually improving the customer experience.

The Agri - Case Manager is required to help solve our customer's financial needs at every touch point
- which could include a collections or hardship solution. The Agri Case manager works with their customer portfolio to find solutions to bring their accounts in order, ensuring any hardship trigger is identified and managed. They are expected to be motivated, driven and passionate about delivering a superior service experience, meeting customer needs, and balancing commercial outcomes. They are to work as One Westpac with the relevant Business Partners both internal and external and the Credit teams to provide market leading solutions for our customers and to represent the interests of the Group in industry and the external marketplace.

The role is responsible for identifying and managing customer, financial and risk impacts in our processes. They ensure we meet our risk, compliance, and legislative obligations and to provide weekly updates and monthly reporting of outcomes. They will also support the leadership team create and maintain momentum, coordinating activities, skill development and be an advocate for the business.

**What's in it for me?**

You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

**To be successful in this role you will have the desired experience across**:

- Three years' experience working in agribusiness, as a practitioner, Agribusiness Manager or equivalent
- Three years' experience managing distressed agribusiness loans
- A rural background with experience living and working with rural communities, including an appreciation of the unique challenges faced by agribusinesses
- A deep understanding of a specific industry sector (e.g. grain, cotton, beef) and the ability to adapt that experience to comfortably work across other agribusiness sectors
- Experience in working with customers in hardship, having a strong focus on empathy and customer service and an appreciation of the sensitivities surrounding agribusiness (such as the impact of drought and other external factors; intergenerational connection to the land).

**What is it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth and insurance benefits.

**How do I Apply?**

Start here. Just click on the **APPLY** button

The health and wellbeing of our employees is our top priority. We've developed clear standards to ensure our people are confident, safe and healthy whether they're working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.

**Do you need reasonable adjustments during the recruitment process?**

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.

Job ID 300001052989297

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