See more Collapse

Service Improvement Lead

2 months ago

Melbourne, Australia Frazer Tremble Executive Full time

12mth FTC | Melbourne CBD | WFH flexibility
- Collaborative, energetic team that values collaboration & growth
- Drive an enterprise-wide culture of Continuous Improvement

Do you have a deep passion for understanding customer needs and journeys and connecting them with optimal internal processes?

Our client is seeking a Service Improvement Lead to identify, map and implement process improvement opportunities in one of their most critical business units. The role will work with a cross-functional team to lead and inspire the practice of Continuous Improvement through projects and initiatives that are highly visible at an enterprise-wide level.

**The key responsibilities of this role include**:

- Lead multiple projects to improve processes around critical service delivery for all internal and external stakeholders across the organisation
- Deliver a capability uplift and sustainable outcomes that support an enterprise-wide commitment to Continuous Improvement
- Draw from a blended methodology toolkit incorporating Design (Service Design, UX Design) and Service Improvement (Lean, Six Sigma, Business Process Mining) to achieve optimal outcomes
- Facilitate workshops with key stakeholders to brainstorm solutions according to the identified success criteria
- Initiate a roadmap to show what will be worked on to ensure current, short-term and long-term success

***

**About You**

To be successful in this role, you will have a process improvement and design toolkit consisting of methods such as Lean, Six Sigma (or similar). You are passionate about Continuous Improvement and love to engage and advocate for these methods across broad stakeholder groups.

Experience running workshops on value/waste identification, prioritisation, brainstorming, Initiatives Roadmap and experience with ProMapp would also be highly advantageous.

**How to Apply**

**Abby Cham

We have other current jobs related to this field that you can find below

  • Service Improvement Lead

    5 days ago

    Melbourne, Victoria, Australia Frazer Tremble Executive Full time

    12mth FTC | Melbourne CBD | WFH flexibility Collaborative, energetic team that values collaboration & growth Drive an enterprisewide culture of Continuous ImprovementDo you have a deep passion for understanding customer needs and journeys and connecting them with optimal internal processes?Our client is seeking a Service Improvement Lead to identify, map and...

  • Improvement Lead

    2 weeks ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    Reference Number- 68615- Position Title- Improvement Lead- Location- Jane Bell House- Award- Admin Officers [10]- Advertisement text**Improvement Lead - 3 positions** - **2 Full Time permanent roles** - **1 Part Time Fixed Term role (0.8 EFT, 15-months)*** - **Lead and facilitate improvement projects at the RMH**: - **Build staff and consumer capability in...

  • Improvement Lead

    2 weeks ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Administration/Secretarial, Health and Allied Health, Research, Medical, Nursing Reference: 68615 **Improvement Lead - 3 positions** - ** 2 Full Time permanent roles**: - **1 Part Time Fixed Term role (0.8...

  • Improvement Lead

    5 days ago

    Melbourne, Victoria, Australia The Royal Melbourne Hospital Full time

    Reference Number Position Title- Improvement Lead- Location- Jane Bell House- Award- Admin Officers [10]- Advertisement textImprovement Lead - 3 positions- 2 Full Time permanent roles- 1 Part Time Fixed Term role (0.8 EFT, 15-months)- Lead and facilitate improvement projects at the RMH:Build staff and consumer capability in improvement science:- HS4 (Above...

  • Improvement Lead

    5 days ago

    Melbourne, Victoria, Australia The Royal Melbourne Hospital Full time

    Location: Melbourne | Northern MetropolitanJob type: Full timeOrganisation: The Royal Melbourne HospitalSalary: Salary not specifiedOccupation: Administration/Secretarial, Health and Allied Health, Research, Medical, NursingReference: 68615Improvement Lead - 3 positions- 2 Full Time permanent roles:1 Part Time Fixed Term role (0.8 EFT, 15-months)- Lead and...

  • Continuous Improvement Coordinator

    2 months ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary The Continuous Improvement Coordinator supports the Continuous Improvement Manger to identify and drive the successful implementation of new or changed processes across the Business Services functions. The role involves defining stakeholder needs and process input/output requirements (i.e.,...

  • Business and Service Improvement Lead

    4 weeks ago

    Melbourne, Australia Monash Health Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Monash Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Nursing Reference: 64642 **Working in Healthcare has never been more important or meaningful.** **Our Journey** Monash Health's Mental Health Program provides a comprehensive and broad...

  • Continuous Improvement Coordinator

    5 days ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationMelbourne, VICJob Description SummaryThe Continuous Improvement Coordinator supports the Continuous Improvement Manger to identify and drive the successful implementation of new or changed processes across the Business Services functions. The role involves defining stakeholder needs and process input/output requirements (i.e., SLA/s/KPIs)...

  • Business and Service Improvement Lead

    5 days ago

    Melbourne, Victoria, Australia Monash Health Full time

    Location: Melbourne | Eastern MetropolitanJob type: Full timeOrganisation: Monash HealthSalary: Salary not specifiedOccupation: Administration/Secretarial, NursingReference: 64642Working in Healthcare has never been more important or meaningful.Our JourneyMonash Health's Mental Health Program provides a comprehensive and broad range of specialist clinical...

  • Process Improvement Lead

    3 weeks ago

    Melbourne, Australia Frazer Tremble Executive Full time

    Multiple Roles | 12mth Fixed-Term Contracts | Hybrid - Collaborative, energetic team that values collaboration & growth - Drive an enterprise-wide culture of Continuous Improvement Join a team dedicated to delivering optimal service experiences at one of Melbourne's most iconic and prestigious brands! As a **Process Improvement Lead**, you'll be at the...

  • Process Improvement Lead

    2 months ago

    Melbourne, Australia Frazer Tremble Executive Full time

    Multiple Roles | 12mth Fixed-Term Contracts | Hybrid - Collaborative, energetic team that values collaboration & growth - Drive an enterprise-wide culture of Continuous Improvement Join a team dedicated to delivering optimal service experiences at one of Melbourne's most iconic and prestigious brands! As a **Process Improvement Lead**, you'll be at the...

  • Continuous Improvement Lead

    4 weeks ago

    Melbourne, Australia Randstad Australia Full time

    The local council Randstad has partnered with has an immediate 3 month assignment for an experienced Continuous Improvement Lead. The position is created to facilitate a culture and practice of continuous improvement and high quality service delivery.Key ResponsibilitiesDevelop a framework for continuous improvement that includes performance indicators,...

  • Continuous Improvement Lead

    4 weeks ago

    Melbourne, Victoria, Australia Randstad Australia Full time

    The local council Randstad has partnered with has an immediate 3 month assignment for an experienced Continuous Improvement Lead. The position is created to facilitate a culture and practice of continuous improvement and high quality service delivery.Key ResponsibilitiesDevelop a framework for continuous improvement that includes performance indicators,...

  • Continuous Improvement Lead

    5 days ago

    Melbourne, Victoria, Australia Randstad Australia Full time

    The local council Randstad has partnered with has an immediate 3 month assignment for an experienced Continuous Improvement Lead. The position is created to facilitate a culture and practice of continuous improvement and high quality service delivery.Key ResponsibilitiesDevelop a framework for continuous improvement that includes performance indicators,...

  • Continuous Improvement Lead

    3 weeks ago

    Melbourne, Victoria, Australia Randstad Australia Full time

    The local council Randstad has partnered with has an immediate 3 month assignment for an experienced Continuous Improvement Lead. The position is created to facilitate a culture and practice of continuous improvement and high quality service delivery.Key ResponsibilitiesDevelop a framework for continuous improvement that includes performance indicators,...

  • Continuous Improvement Lead

    5 days ago

    Melbourne, Victoria, Australia Randstad Full time

    The local council Randstad has partnered with has an immediate 3 month assignment for an experienced Continuous Improvement Lead. The position is created to facilitate a culture and practice of continuous improvement and high quality service delivery.Develop a framework for continuous improvement that includes performance indicators, measures, metrics and...

  • Process Improvement Lead

    5 days ago

    Melbourne, Victoria, Australia Frazer Tremble Executive Full time

    Multiple Roles | 12mth Fixed-Term Contracts | Hybrid Collaborative, energetic team that values collaboration & growth Drive an enterprisewide culture of Continuous ImprovementJoin a team dedicated to delivering optimal service experiences at one of Melbourne's most iconic and prestigious brandsAs aProcess Improvement Lead, you'll be at the forefront of...

  • Performance, Insights and Improvement Manager

    4 weeks ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Performance, Insights, and Improvement Manager to join Service Stream Team based out in Melbourne About the Role Nature of position: Permanent Full time Location: Melbourne Reporting Line: General Manager - Operations & Maintenance About the...

  • Performance, Insights and Improvement Manager

    5 days ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationMelbourne, VICJob Description SummaryAn exciting opportunity has arisen for a Performance, Insights, and Improvement Manager to join Service Stream Team based out in MelbourneAbout the RoleNature of position: Permanent Full timeLocation: MelbourneReporting Line: General Manager - Operations & MaintenanceAbout the RolePositioned within Service...

  • Business Improvement Lead

    4 weeks ago

    Melbourne, Australia Jemena Full time

    Business Improvement Lead  About Us Jemena is an Australian energy company who owns and operates over $11.5 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with essential services every day.  About the role: This opportunity will allow you to make your mark across Jemena and have...