Servicenow Administrator

7 months ago

Canberra, Australia Leidos Full time

Company Description

We’re a large scale complex systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years’ local experience and the backing of a 32,000 people global network, we’re growing fast.

The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions for the most complex and high risk challenges.

At Leidos, we’ve built our business on the ability to redefine possible and the same applies to your career. We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility. We look forward to welcoming you.

**Job Description**:
Our ServiceNow Operational Platform team provides a range of ServiceNow capabilities to our internal Service Owners and Process Owners, and external customers. We are looking for an experienced ServiceNow Administrator to manage the ServiceNow platform including ITSM, SPM and ITOM modules.

You demonstrate attention to detail in your approach to solving problems and deliver work products. You take accountability for outcomes and understand the impacts poor solutions have on your team, and the stability of the platform. You work well in an environment where you and your team have a proactive and agile way of operating. As a self-directed individual you don’t tend to wait for management direction to identify what needs to be done and can make sound business decisions on prioritisation. You take a collaborative approach, while also having strong judgement decision making and are not afraid to lean in with the team on critical issues or incidents.

**Qualifications**:
Skills/Experience
- Experience with ServiceNow Platform Administration
- Experience with IT Service Management, ITIL certification preferred
- Attention to detail, strong documentation skills for technical designs and instructions and an ability to adapt to the audience
- Team player with the ability to cross skill and cross train
- Goal oriented with a track record of driving through to completion meeting deadlines
- Excellent communication (written and oral) and interpersonal skills
- Desire to work in a complex environment full of challenges and opportunities

Additional Information

This role does require the successful applicant to be an Australian Citizen and ideally hold an NV2 security clearance, or be willing to uplift an existing NV1 clearance.
- Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1._

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