Home Claims Service Coordinator

1 day ago


Kawana Waters, Queensland, Australia Auto & General Full time

We are seeking a friendly and enthusiastic Home Claims Service Coordinator to join our team in Kawana. As a key member of our claims team, you will be the main point of contact for customers making a claim.

This part-time (30 hours per week) role is perfect for someone who enjoys building relationships, solving problems, and providing excellent customer service. You will work closely with external experts to manage the claims process, review reports and documents to make informed decisions, and build strong relationships with customers and colleagues.

As a Home Claims Service Coordinator, you will also be responsible for managing your time effectively, prioritizing tasks, and working well under pressure. If you have good communication skills, both written and verbal, and experience in similar roles, we would love to hear from you.

In this role, you can expect:

  • To work in a supportive team environment that values collaboration and teamwork;
  • To enjoy additional leave days on us, including a paid 'ME' day and one paid volunteer leave day annually;
  • To receive discounts on Budget Direct insurance products;
  • To have access to internal programs and online courses for professional development;
  • To be part of a vibrant social and community activities, including annual celebrations and regular events;

About us:

At Auto & General, we strive to provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protects customers on the road, at home, and on holiday. We value individual differences and believe in fostering an inclusive culture that creates a great place to work for all.



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