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Student Enquiry Officer

2 months ago

Perth, Australia Murdoch University Full time

Continuous, Full Time & Part Time Opportunities
- HEW0506| $70k - $86k plus 17% employer superannuation
- Salary Packaging opportunities
- Mandurah and South Street Locations
- Ref: JR100544, JR100527, JR100525

About Us

The Student Journey Services portfolio embeds the Future Student Team, Outreach Team, Student Enquiry and Student Transition functions, to inspire, inform, recruit, convert, support and transition enabling, undergraduate and postgraduate students to study at Murdoch University. We seek understanding of the diversity of student journeys and place the student at the centre of our operations.

The Roles

Located in the Student Journey Services portfolio within the Student and Library Services Directorate, these positions are focused on delivering exceptional customer service across a wide range of future, new and current student enquiries related to course selection, admissions, and course enrolments through to graduation. The Student Enquiry Officer roles will have a current student support, retention, and transactions remit.

These positions will facilitate counter transactions for students and staff, respond to Tier 1 enquiries and case manage more complex Tier 2 enquiries as required, and will provide supervision, training and support to the Team Assistants for counter transaction functions and enquiry response.

Please note, future appointments may be made from this pool, where applicants are deemed as being suitably qualified for that new position. We will contact you, should such an opportunity arise.

There are roles available at the South Street Campus and Mandurah Campus in both full-time and part-time capacities.

What you’ll bring to this role
- A minimum of a bachelor’s degree level qualification, and / or equivalent and relevant experience.
- A desire and ability to provide friendly ‘over the counter’ customer service.
- Highly effective communication, customer service and interpersonal skills, and the demonstrated ability to interact constructively and collaboratively with staff at all levels of the organisation.
- Demonstrated ability to use initiative, assume responsibility for tasks and projects and to resolve problems.
- Demonstrated high level of computer literacy and proficiency in the production of high-level work using various software packages, with the ability to learn and adapt to new digital programs and packages as appropriate.
- Ability to work in a team environment, provide support and leadership to others, and flexibility to undertake a diverse range of tasks.
- Ability to deal with a wide range of callers in a professional and engaging manner.
- Ability to influence and convert prospects into student enrolments whilst displaying a high level of discretion whilst taking confidential information.

Applicants should refer to the Position Description for further details on the work requirements, duties, skills and experience required for this role. Applicants must have valid work rights.

What you’ll get in return

You will be part of a vibrant and talented team, work in an innovative and lively university community and enjoy the benefits that come with working at Murdoch.

Our people enjoy a lively, natural campus and world-class facilities, as well as a range of benefits including:

- Competitive remuneration
- Paid leave entitlements
- Flexible work arrangements
- Salary packaging options
- Employee Assistance Program
- On Campus Services and Facilities, including a Childcare Centre, Gym, Vet Hospital and Chiropractic Clinic

To Apply
- A cover letter including a statement addressing the selection criteria (found in the
- Position Description_

)
- Your most recent resume (CV)
- Please indicate whether you are available full-time or part-time.
- Please indicate whether you are available to work at our Mandurah or South Street campuses

Closing date: 19th February (11:59pm AWST)

The University reserves the right to withdraw this advertisement at any time

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