Bilingual Community Educator

6 months ago

Burwood, Australia Multicultural Care Full time

Multicultural Care (MC) is a not-for-profit, secular, community organisation, specialising in home and community-based support services for frail-aged people, people with disability, and their carers, from culturally and linguistically diverse (CALD) backgrounds.

We provide a range of services and supports across Sydney’s Inner West, South West and South East, North Sydney including:

- Home Care Packages
- Short Term Restorative Care Packages
- Commonwealth Home Support Program services
- Respite (in-home, community, and centre based)
- Domestic Assistance
- Transport
- Personal Care
- Occupational Therapy
- Social support individual
- Veterans Home Care (VHC)
- NDIS Supports
- Care Finder Program
- Community Visiting Scheme

The role will be responsible for:

- Supporting and providing intensive assistance to help people in the care finder population to understand and assess aged care and connect with other relevant support in the community;
- Specifically targeting people who have one or more reasons for requiring intensive support to interact with MyAgedCare, access aged service or other relevant support in the community.

**Key Accountabilities**
- Care Finder Service and Support
- Ensuring timely high quality care finder support that meet clients demands in accordance with care finder program guidance, framework, values and standards;
- Developing and meet targets within the program work plan;
- Continually review and refine care finder procedures and develop, implement and monitor quality improvement strategies and processes to support the growth of the business;
- Providing input into policies and procedures relating to care finder services;
- Work with clients in the community to understand their needs and help them access and connect with the supports they need. Support through registration, screening, and assessment
- Leverage your networks and relationships with key agencies, other providers, and referral services to help identify, access and coordinate the supports your clients require.
- Utilise your extensive knowledge of the aged care sector, including the My Aged Care portal, to help your client navigate the system to obtain referrals and access to services
- Follow up periodically with your clients to ensure they continue to receive the services they need and provide ongoing support where required

2. Reporting and Compliance
- Maintain client files to meet MC and relevant compliance standards
- Report client and staff complaints, risks, hazards and feedback as per MC policies and procedures
- Provide reports to Engagement Program Coordinator and other nominated staff as identified
- Continuously communicate with consumers any changes or updates related to their service ensuring all documentation is accurately recorded

3. Teamwork and communications
- Facilitating case discussion and other related activities to ensure continuous quality improvement of practice;
- Resolving any workplace conflict in a professional manner and through the processes

4. Values and Conduct
- Positively and constructively represents Multicultural Care in all opportunities, role modelling the Code of Conduct and actively supporting the mission, vision and values

**To be successful in this role you will have**:
**Mandatory**:
**Pre-employment**:

- Valid National Police Check
- NDIS Worker Screening Check
- Up to date COVID-19 Vaccination

**Within two weeks after joining**:

- Comprehend Mandatory NDIS Orientation Module / NDIS Code of Conduct
- Attend MC’s Online or One on One staff training on Abuse and Neglect and provide the participation certificate
- Comprehend MC’s Consumer / participant’s journey.

**Essential**
- Fluency in Vietnamese is preferable.
- Tertiary qualifications in a health-related field and/or relevant experience.
- Experience in aged care.
- Excellent organisational skills and the ability to prioritise work effectively.
- Sound level written and verbal communication skills.
- A strong willingness to acquire the skills and knowledge to enable contributions towards the development and implementation of Care Finder program and initiatives to meet the needs of the business.

**Job Type**: Casual

**Salary**: $30.00 - $37.00 per hour

Expected hours: 38 per week

**Benefits**:

- Salary packaging
- Travel reimbursement

Supplemental pay types:

- Retention bonus

Licence/Certification:

- First Aid Certification (preferred)
- Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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