Customer Insights Analyst

2 weeks ago

Sydney, Australia ING Group Full time

Customer Insights Analyst

It's a fun and exciting time to join ING, Australia's most recommended bank for the 4th consecutive year

We're looking for an experienced **Customer Insights Analyst - Customer Strategy,** to join our high performing team.

OurCustomer Insights team improve service and product offerings by understanding our Customers enquiries, actions and behaviours to deliver high impact and tangible financial results. That's where you step in

You'll be participating in planning, forecasting, deep-dive portfolio and behavioural analyses and ultimately providing intuitive and actionable insights to improve our business functions and customer experience. You'll be well-versed in data discovery and manipulation and have the goal of transforming business requirements into analytical approaches and insights.

Are you ready to make a real impact to our business and those customers who are going through hardship and most in need? Then this is the role for you

**What you'll do**
- Produce comprehensive analytics at all layers - planning, forecasting, behavioural analysis, customer lifecycle & value management
- Utilise data visualisation techniques to powerfully convey insights and facilitate data discovery
- Recommend process improvements to senior stakeholders
- Mentor and support junior Insights Analyst(s) who support the day-to-day production of analytics assets.

**What are we looking for?**
- Extensive experience with querying languages (SQL, SAS) or other data mining and manipulation tools
- Experience in building predictive analytical models (e.g. Python)
- Experience with Tableau for effective data visualisation
- 2+ years' experience monitoring and delivering predictive analytics to optimise process performance
- Excellent written and verbal communication skills

**What's in it for you?**
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity to give back to our community.
- International Career Opportunities
- Drop everything and learn with over 16,000 professional and personal development courses to choose from

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you'd feel at home? We'd love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

**Applications close Tuesday 28th February 2024**

Job ID REQ-10063435

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