Customer Insights Analyst
3 days ago
Multiple Customer Insights roles within product and mortgage space
- Work with senior stakeholders and turn business problems into meaningful insight
- Hybrid roles (2 days office / 3 days wfh)
**Customer Insights Analyst - Reputed Global Bank**
Multiple Customer Insights roles within product working on mortgage portfolio turning business problems into meaningful insights
**The Company**
A major Global Bank is looking to improve service and product offerings by understanding Customers enquiries, actions and behaviour's to deliver high impact and tangible insights and results. Due to rapid growth the team are looking for multiple Customer Insights Analysts within the product, strategy & insights and collections space to join their amazing and high performing team.
**The Role**
Working with a passionate Insights Lead, you'll be participating in planning, forecasting, deep-dive portfolio & behavioural analyses and ultimately providing intuitive and actionable insights to improve business functions and customer experience.
You'll be well-versed in data discovery and manipulation, and have the goal of transforming business requirements into analytical approaches and insights.
**Key Responsibilities**
- Manage reporting & analytics work streams which aim to use reporting, monitoring and predictive analytics to optimise process performance
- Use complex data and tools to understand aspects of process performance and explain performance trends to senior stakeholders and business partners
- Utilise data visualisation techniques to powerfully convey insights and facilitate data discovery
- Drive a culture of continuous improvement and innovation within business units to improve service, reduce costs and manage risk within appetite
**About You**
- Min **4-5+ years' experience** in development of insights, metrics, evaluation and modelling - experience across banking and financial services a big plus
- Strong experience with querying languages (eg. SQL, SAS) or other data mining and manipulation tools
- Experience in building predictive analytical models (eg. Python) a big plus
- Experience with Tableau for effective data visualisation
- Solid communication skills and experience working with senior stakeholders and turning business problems into meaningful insights.
This is a great opportunity to work with a market-leading brand that offers excellent training and development to support continuous learning and careers opportunities.
BBBH53561_169319866852792
-
Customer Resolutions Insights Analyst
4 weeks ago
Sydney, Australia Bendigo and Adelaide Bank Full timeCustomer Resolutions Insights Analyst **Your new role with Bendigo Bank is just a few clicks away.** Position Description: PD - Customer Resolutions Insights Analyst - Aug 2024.docx As **Customer Resolutions Insights Analyst**, you will review and analysis data to help identify the key drivers of customer complaints and their root cause to enable the...
-
Customer Data Insights Analyst
1 week ago
Sydney, Australia ING Group Full timeCustomer Data Insights Analyst ING, Australiais on the hunt for an experienced Customer Insights Analyst to join our high performing Customer Insights team. You'll be responsible for producing comprehensive deep-dive analyses, and delivering these actionable insights to key stakeholders using impactful visualisation and presentation techniques. You'll be...
-
Data Insights Analyst
3 days ago
Sydney, New South Wales, Australia Luxury Escapes Full timeLuxury Escapes is a leading travel company that's changing the game with its innovative approach to customer experiences. As a Data Analyst, you'll have the opportunity to contribute to this mission by delivering data-driven insights that drive business results.About the CompanyWe're a collective of forward-thinking individuals who are passionate about...
-
Insights Analyst
4 weeks ago
Sydney Central Business District, Australia Mane Consulting Full timeContract - Sydney CBD, New South Wales - Posted 2 hours ago - Negotiable USD / Year - Salary: Negotiable Insights Analyst in the banking and finance sector. This role involves analyzing data to provide valuable insights and recommendations to stakeholders, which can aid decision-making processes within the organization. The role is a 12-month contract with...
-
Junior Insights Analyst
24 hours ago
Sydney, Australia CSG Talent Full time**JUNIOR INSIGHTS ANALYST** - ** WORK WITH HOUSEHOLD NAME BRANDS IN A GLOBAL LEADING HEALTH & BEAUTY ORGANISATION**: - ** HYBRID WORKING ENVIRONMENT & SUPPORTIVE COMPANY CULTURE**: - ** CAREER DEVELOPMENT & MENTORSHIP PROGRAMS** **ABOUT THE COMPANY** Boasting a reputable portfolio of health, beauty and personal care brands, this global company offers an...
-
Insights Analyst
7 days ago
Sydney, New South Wales, Australia Allianz Popular SL. Full timeJob SummaryWe are seeking an Insights Analyst - Customer Focus to join our team.Key AccountabilitiesInvestigate and analyze business processes and work practices, identifying inefficiencies and recommending optimal business practices and systems functionality.Provide information and guidance in interpreting data for decision-making purposes.Desirable...
-
Insight Analyst
24 minutes ago
North Sydney, Australia TPG Telecom Full timeWe’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a...
-
Reporting and Insights Analyst
24 hours ago
Sydney, Australia M&T Resources Full time**Sydney** **IT & Telecomms** Systems Analyst - Fantastic base salary plus great employee benefits - Highly flexible and fast paced environment - Excellent career prospects, stability, and longevity **The Opportunity**: We’re currently recruiting an exceptional opportunity for a talented Power BI Reports & Insights Analyst to join this niche insurance...
-
Commercial Insights Analyst
11 hours ago
Sydney, New South Wales, Australia News Corporation Full timeNews Corporation is Australia's most influential media organization, trusted by over 17 million Australians each month. We are seeking a Commercial Insights Analyst to join our team and contribute to our mission to inform, advocate, and inspire all Australians.About the CompanyAs a Commercial Insights Analyst, you will be part of a dynamic team that provides...
-
Reporting and Insights Analyst
4 weeks ago
Sydney, Australia MYOB Full time**Our Team** You’ll be working in an Analytics team within our Customer Support department, combining commercial acumen, technical data skills, and communication skills to turn complex, varied data into intuitive and informative insights that enable proactive and timely data driven decision making. To be successful in this role, you'll be driven,...
-
Insights Analyst
3 weeks ago
Sydney, Australia Seven West Media Full time**Categories**: Broadcast Operations - Are you passionate about the world of broadcasting and eager to dive into the exciting realm of audience insights?_ - Are you a data-driven content enthusiast?_ **Join Seven Network as our new Junior Broadcast Ratings Coordinator / Insights Analyst!** **The Opportunity**: A new and exciting opportunity has opened for...
-
Business Insights Analyst
5 days ago
Sydney, New South Wales, Australia Tideri Jobbörse Full timeJob DescriptionWe are seeking a Business Insights Analyst to join our team. As a Business Insights Analyst, you will play a critical role in supporting the finance team and relevant functions by providing valuable insights and analysis.About UsFerrero is a leading global confectionery company with a strong presence in over 50 countries. We are committed to...
-
Performance Insights Analyst
5 days ago
Sydney, New South Wales, Australia Zone IT Solutions Full timeZone IT Solutions is an equal opportunity employer seeking a highly skilled Performance Insights Analyst to join our team. As a Digital Campaign Analyst, you will play a critical role in driving the success of our digital marketing campaigns.Main Responsibilities:Analyze digital marketing campaigns to identify areas for improvement and opportunities to...
-
Reporting & Insights Analyst
23 hours ago
Sydney Inner Suburbs, Australia Suncorp Group Full time**Reporting & Insights Analyst** - **Permanent Role/Flexible Location - Sydney/Melbourne/Brisbane** **About the role**: The Reporting and Insights Analyst will be responsible for the management and delivery of the reporting calendar and driving meaningful insights that drives business awareness, changes, and improvements across Insurance. **Key activities...
-
Analytics and Data Insights Analyst
11 hours ago
Sydney, New South Wales, Australia Kenvue Full timeAbout the RoleWe are seeking an experienced Order Management and Compliance Analyst to join our team at Kenvue.As an Order Management and Compliance Analyst, you will be responsible for developing and implementing strategies to enhance customer service delivery processes and improve operational efficiency.Main ResponsibilitiesAnalyse customer orders, claims,...
-
Consumer Insights Analyst
7 days ago
Sydney, New South Wales, Australia Special Broadcasting Service Corporation Full timeSBS is a world-renowned media organisation that thrives on innovation and creativity. As a Consumer & Media Insights Analyst, you will play a pivotal role in uncovering compelling consumer trends and cultural insights that drive commercial success.You will work closely with our sales and strategy teams to craft compelling narratives that showcase the power...
-
Customer Insights Analyst
1 week ago
Sydney, Australia Allianz Australia Full time**About The Role** - Partnering with stakeholders to formulate and document business requirements for new analysis. - Reporting and communicating customer insights. - Acting as a central reference and information source of stakeholders, providing information and guidance in interpreting data for decision making. - Investigating and analysing business...
-
Data Insights Analyst
11 hours ago
Sydney, New South Wales, Australia Tbwa ChiatDay Inc Full timeThe OpportunityWe are seeking a self-sufficient and insightful Digital Data Analyst to join our Analytics and Experimentation team. Reporting into the Data & Analytics Director, you will be responsible for regular performance reporting across our portfolio of clients, including interrogating and interpreting data to uncover key insights.You will work closely...
-
Graduate Research/insights Analyst
2 days ago
Sydney, Australia RFI Global Full time**The Role**: Graduate Research/Insights Analyst **Salary**:Competitive **Location**: Sydney **Status**: Full Time, Permanent - Applicants must have the legal right to live and work in Australia, RFI Global doesn’t provide Visa sponsorship **Company Overview** Operating across 49 global markets and with offices on 4 continents, RFI Global is the...
-
Data Insights Analyst
6 days ago
Sydney, New South Wales, Australia Macquarie Bank Limited Full timeData Insights Analyst | Business ServicesOur Business Services Division within the Corporate Operations Group is focused on supporting multiple data initiatives and reporting processes.By leveraging technical and analytical expertise, we build solutions that drive strategic decision-making across the organisation.At Macquarie, our advantage is bringing...